This article explains how to manage or cancel your MedExpress subscription and upcoming orders.

MedExpress provides a flexible subscription service for ongoing treatments. You can manage your upcoming orders through your online account dashboard.

To stop an upcoming order or subscription:

Log in: Access your MedExpress account

Go to orders: Navigate to the “Orders” or “My Subscriptions” section

Select your order: Choose the upcoming order you want to stop

Cancel: Select the option to cancel if it is still eligible

Confirmation: You will receive an email once this has been processed

The ability to cancel depends on the stage of your order:

• Before clinical review: Orders can usually be cancelled with a full refund
• After prescription issue: Cancellation may no longer be possible
• After dispatch: Orders cannot be cancelled, returned, or refunded

If you do not wish to receive your next delivery:

• Cancel your upcoming order before it is processed, or
• Do not place a new order when prompted

There is no “pause” or “suspend” option available in the account dashboard.

• You can cancel upcoming orders if they have not been processed
• There is no pause or suspend feature available in your account
• Future deliveries depend on active orders and subscription status
• Once medication is prescribed or dispatched, it cannot be cancelled

If you still need help managing your subscription, additional assistance is available.