Frequently asked questions

• How much weight can you lose using Wegovy®?

  Wegovy® is one of the most effective weight loss treatments available. When used alongside a modified diet and exercise, studies have shown over almost 85% of people achieved weight loss of 5% or more, 66% achieved weight loss of 10% or more, and almost 50% achieved weight loss of 15% or more.

• What BMI do I need to be to start treatment?

  Wegovy and Mounjaro treatments are recommended for adults with an initial BMI of 30 kg/m² or higher (classed as obese). They are also appropriate for people with a BMI between 27 kg/m² and 30 kg/m² (classed as overweight) if you also have weight-related health issues such as prediabetes, high blood pressure, sleep apnea, high cholesterol, or heart problems.

   

  For individuals from Asian, Black African, African-Caribbean, or Middle Eastern backgrounds, the thresholds for overweight and obese categories are reduced by 2.5 kg/m² to reflect their higher risk at lower BMIs.

   

  Additionally, if an individual is transferring their treatment from another provider and has documented evidence of successful previous use of these medications, a lower BMI threshold may be accepted. This consideration is determined on a case-by-case basis.

   

  Injectable weight loss treatment can be continued until you are in a healthy weight range (BMI equivalent of 25 or 23.5 if minority ethnic groups)

• Can I switch between Wegovy® and Mounjaro®?

  We would advise you to stay on the same type of injectable weight loss treatment. However, if you would like to switch, you should start from the lowest dose of the new treatment. For example a patient previously prescribed Wegovy, should always start on Mounjaro® 2.5mg. No “wash out” period is required between treatment types, so you can continue the following week with your new treatment.

• How do I inject the treatment?

  Mounjaro® and Wegovy® are once-weekly injections given in the arm, leg or abdomen. They use a very small, fine needle for a near-painless injection just below the surface of the skin. Both treatments come with clear instructions for use.

• What’s the difference between Wegovy® and Mounjaro®?

  Wegovy® and Mounjaro® are both self injection GLP-1 treatments that are used once a week. Wegovy® has the active ingredient semaglutide, whereas Mounjaro has the active ingredient tirzepatide.

  Mounjaro® is the more effective treatment and studies have shown patients to achieve up to 20% weight loss on the highest doses. This is versus the 15% average of Wegovy® and 7.5% average for Ozempic® which is solely indicated for type 2 diabetes

• How can I be 100% sure MedExpress is legal?

  MedExpress is authorised by the Medicines and Healthcare products Regulatory Agency (MHRA) to sell medicines online through our website www.medexpress.co.uk.

   

  MedExpress is registered as an internet pharmacy with the General Pharmaceutical Council. You can view our registration with the General Pharmaceutical Council.

  

  The pharmacy is registered with the General Pharmaceutical Council with number 9011509

• Do I need a prescription to order?

  You do not need an existing prescription to use our service. We offer a free consultation process which is reviewed by one of our prescribers who will issue a private prescription (for all eligible patients).

• Can I use an existing prescription?

  We do not currently accept existing NHS or private prescriptions. We offer a free consultation service which is reviewed by one of our prescribers who will issue a private prescription to all eligible patients. There is no additional cost for this process.

• What delivery options do you offer for delivery within the EU?

  For delivery within the EU we offer the following services:

   

  Delivery service	Price	Details
  Royal Mail International	£4.95	Express delivery within selected EU zone countries. Western Europe within 4 working days. Eastern Europe 6 working days. Orders placed before 4pm on weekdays will be dispatched the same day.
  Royal Mail International Signed For	£9.95	Express delivery within selected EU zone countries. Western Europe within 4 working days. Eastern Europe 6 working days. Orders placed before 4pm on weekdays will be dispatched the same day.

• What is your return and refund policy?

  For reasons of safety, we cannot allow medicines to be returned once they have left the pharmacy. The pharmacy is not able to use returned medicines. If you have unwanted medicine, please take it to a local pharmacy for safe disposal.

  For orders that are to be delivered by post, you can cancel an order for medicines up until the point when your medicine is dispatched. You can contact our Customer Care Specialists using our Contact Form in order to do this.

• Is the service confidential?

  With MedExpress, you’re in control over who knows about your treatment. We don’t share any of your data, and once your order is placed it becomes anonymous.

  We guarantee to use plain packaging, you can choose what appears on your bank statement, and you can even pick your order up from your local Post Office™ to avoid your friends and family finding out what’s inside.

  Your medical data and order history is completely confidential and will only be viewable by our pharmacy staff and prescribers.

  View our Privacy Policy for further information.

   

   

   

• Is the packaging discreet?

  Yes, we only use plain, discreet packaging without any branding or labels. With our discreet packaging you can order in confidence. It’s totally plain, so you’re the only person who knows what’s inside.

  All orders are sent in plain brown padded envelopes or boxes. There's no way of telling what's inside the package or who the sender is. There are no markings on the back or side of your parcel. The only markings are your address label on the front. There’s no mention of a pharmacy or MedExpress on the label. 

  Please see below for examples of our packaging: 

  

  

   

   

• Will my GP be informed of my treatment?

  When placing an order you will be given the option to enter your GP Details. Although it is recommended to keep your doctor informed of the medication you are taking, this is completely optional and we will never inform your GP without your consent.