This article outlines MedExpress's complaints policy and procedure, guiding you on how to lodge a formal complaint and what to do if you are unsatisfied with the response.
MedExpress operates under a written complaints policy and procedure. We aim to acknowledge all formal written complaints within two working days of receipt and to respond to all formal written complaints within five working days of receipt.
To lodge a formal complaint, please submit the details via our Contact Web Form. Anyone unhappy with the response that MedExpress has made to a formal written complaint should contact the General Pharmaceutical Council.