FAQ

Weight Loss

• Wegovy® Specific Info
• Mounjaro® Specific Info
• Treatment Eligibility
• Side Effect Management
• Weight Loss Injectables - General Information

About Us

• How can I be 100% sure MedExpress is legal?
• Do I need a prescription to order?
• Can I use an existing prescription?
• How do I receive treatment from MedExpress?
• Are the medications you provide genuine? Are they the same as if I went to a high street pharmacy?
• How can I pay for my order? Which credit cards do you accept?

Delivery

• What delivery options do you offer for delivery within the EU?
• What is your return and refund policy?
• Planned Royal Mail Industrial Action
• What delivery options do you offer for delivery within the UK?
• What are your delivery times to Scottish Highland or the Channel Islands?
• Which countries do you deliver to?

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Our Treatments

• Price Match Policy
• What do I do if I experience side effects or need help after treatment?
• What conditions do you treat? What are the limits of your service?

Privacy & Confidentiality

• Is the service confidential?
• Is the packaging discreet?
• Will my GP be informed of my treatment?
• What will appear on my bank statement?

Contact Us

• How to cancel an account for a deceased MedExpress member
• How to get in contact
• How do I make a complaint?