FAQ

Weight Loss

• Wegovy® Specific Info
• Mounjaro® Specific Info
• Treatment Eligibility
• Side Effect Management
• Weight Loss Injectables - General Information

About Us

• How can I be 100% sure MedExpress is legal?
• Do I need a prescription to order?
• Can I use an existing prescription?
• How do I receive treatment from MedExpress?
• Are the medications you provide genuine? Are they the same as if I went to a high street pharmacy?
• How can I pay for my order? Which credit cards do you accept?

Delivery

• What is your return and refund policy?
• What delivery options do you offer for delivery within the UK?
• Can I collect my order from a place convenient to me?
• Do you deliver to USA?

Our Treatments

• What conditions do you treat? What are the limits of your service?

Privacy & Confidentiality

• Is the service confidential?
• Is the packaging discreet?
• Will my GP be informed of my treatment?
• What will appear on my bank statement?

Contact Us

• How to cancel an account for a deceased MedExpress member
• How to get in contact
• How do I make a complaint?