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  1. MedExpress
  2. FAQ

FAQ

Please find the most commonly asked questions about our services

Weight Loss

  • Wegovy® Specific Info
  • Mounjaro® Specific Info
  • Treatment Eligibility
  • Side Effect Management
  • Weight Loss Injectables - General Information

About Us

  • How can I be 100% sure MedExpress is legal?
  • Do I need a prescription to order?
  • Can I use an existing prescription?
  • How do I receive treatment from MedExpress?
  • Are the medications you provide genuine? Are they the same as if I went to a high street pharmacy?
  • How can I pay for my order? Which credit cards do you accept?

Delivery

  • What is your return and refund policy?
  • What delivery options do you offer for delivery within the UK?
  • Can I collect my order from a place convenient to me?
  • Do you deliver to USA?

Our Treatments

  • What conditions do you treat? What are the limits of your service?

Privacy & Confidentiality

  • Is the service confidential?
  • Is the packaging discreet?
  • Will my GP be informed of my treatment?
  • What will appear on my bank statement?

Contact Us

  • How to cancel an account for a deceased MedExpress member
  • How to get in contact
  • How do I make a complaint?

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