At MedExpress, we have streamlined the process for continuing your GLP-1 weight loss treatment. Please note that we do not process "repeat prescriptions" in the traditional sense; instead, you must place a new order for each course of treatment. This allows our clinical team to assess your progress and safety before each supply.
Overview
Use this article to understand:
How to place a new order as a new patient vs. a returning patient.
Eligibility for step-up (higher) doses.
What checks are required before clinical approval.
What to expect after submitting your request.
How to Place Your Order
For New Patients (First time with MedExpress)
If you are new to MedExpress, you must follow the standard order process:
Start Order: Begin a new order for your GLP-1 treatment on our website.
Consultation: Complete the full online medical questionnaire.
Previous Use Evidence (PUE): You must provide evidence of your recent GLP-1 use (within the last 6 months), such as a pharmacy label, prescription, or invoice showing the medication name, dose, and date.
Clinical Review: Once submitted, your order will be reviewed to ensure safe prescribing.
For Returning Patients (Continuing treatment with MedExpress)
If you are an existing MedExpress customer, you can reorder quickly:
Log in: Access your MedExpress account.
Quick Reorder: You will see an orange ‘Continue your treatment’ button directly on your dashboard upon logging in. Alternatively, you can navigate to the ‘Account and orders’ section, where the same orange button will be available.
Streamlined Consultation: Clicking this button will take you to a shorter eligibility questionnaire, as we already hold your treatment history. You generally do not need to provide PUE again.
Select Dose: Choose your current dose or a higher step-up dose if the option is available to you.
Submit: Send your order for clinical review.
Eligibility and Step-Up Doses
Requesting a Step-Up Dose
If you feel ready to increase your dose, you can select this option during your consultation—provided it is displayed in your account.
If the option does not appear: Our system has determined that you are not currently eligible for a dose increase based on your clinical history, weight progress, or safety data. In this case, please select the dose you are currently taking.
Clinical Review: Not all patients are suitable for a dose increase. Our prescribers will review your history, response to the current dose, reported side effects, and overall medical data to ensure any increase is safe and clinically appropriate.
What Happens After You Submit?
Clinical Review: A prescriber reviews your order to confirm suitability and appropriate dosing.
Communication: You will be contacted via your account or email if the clinical team requires further information.
Dispatch: Once approved, your order is processed.
Tracking: You will receive an email with your tracking details once your order has been shipped.
Please note: Missing or unclear information may delay your order. Providing accurate details promptly is the best way to ensure your treatment journey continues without interruption.
Key Takeaway
We do not provide automatic repeat prescriptions; every order requires a new consultation and clinical review. New patients must provide PUE and complete a full consultation, while returning patients should use the orange ‘Continue your treatment’ button on their dashboard or in the 'Account and orders' section for a streamlined process. If a step-up dose is not available for you to select, our system has determined you are not currently eligible for an increase.
If you still need help after reviewing the information above, additional assistance is available from the MedExpress team.