This guide provides a comprehensive walkthrough for new and returning patients on how to set up an account, place an order, and manage repeat or "step-up" doses for treatment.

Placing an order with MedExpress requires the following steps to be completed:

Create a new account, or if you already have one log in
Complete the online consultation and provide payment
Provide any documentation needed
The Order Journey & Typical Timeframes

Please see below for a more detailed description for each of the above steps

Creating a New Account

If you are a new patient, you must create a secure account:

Visit the Website: Go to https://www.medexpress.co.uk
Register: Click "Login/Register" and select the option to create a new account.
Provide Basic Details: Enter your name, date of birth, and a valid email address.

Complete the online consultation

What You Will Need

Before you begin, ensure you have the following ready to avoid delays:

Photo ID: A valid passport or driving license (required for all GLP-1 orders).
Accurate Measurements: Your current height and weight.
Weight Verification (WV): Current photos to verify your BMI (required for all GLP-1 orders).
Previous Use Evidence (PUE): Required if you are new to MedExpress and ordering a GLP-1 dose higher than the starting dose.
Payment Method: A valid debit or credit card.

Step 1: Select Your Treatment

Browse our range of UK-licensed medications.

Note: Bundled options are currently exclusive to Mounjaro® and are not currently available for Wegovy®.
Returning Patients: If you have used a GLP-1 injection within the last 6 months, you can request a repeat prescription or a "step-up" (higher) dose, subject to clinical approval.

Step 2: Complete the Eligibility Consultation

Consultation: You will answer clinical questions regarding your health and medications you are currently taking. Eligibility is determined by this data, your Summary Care Record (SCR), and other relevant medical history.
Clinical Review: You cannot see your previous consultation answers once submitted, but our support agents can assist if you have questions.

Step 3: Payment and Checkout

Important: Payment is taken before you are prompted to upload your documents. Once payment is processed, your order is placed on hold until your evidence is verified.

Automatic Cancellation: Orders are cancelled and refunded if details aren't provided within 14 days (GLP-1 medications) or 7 days (Non GLP-1 medications).
Finality: Once an order is cancelled, it cannot be reinstated or overridden.

Uploading Your Required Documents

All GLP-1 orders (Wegovy® and Mounjaro®) require Photo ID and Weight Verification (WV).

For ID and Weight Verification (WV): Use https://www.medexpress.co.uk/confirm-details.
For Previous Use Evidence (PUE): If switching from another supplier at a higher dose, you must log in to your account dashboard to upload this https://www.medexpress.co.uk/account-dashboard
Alternatives:
- Emails : You can respond to any email sent by the MedExpress team with your documents attached, and we will upload them for you (please be aware that we aim to respond to emails within 1-2 working days)
- Live chat : You can also send any documents via our live chat

Please note that some of our other medications (non GLP-1) also require photo ID

The Order Journey & Typical Timeframes

Once your order is submitted, it follows these stages. While we aim for speed, safety and clinical accuracy are our priorities.

Stage 1: Pending Evidence
The order remains on hold until you upload your ID, Weight Verification, or Previous Use Evidence.
Stage 2: Clinical Review (1–4 Working Days)
A registered clinician reviews your consultation and medical evidence to ensure the treatment is safe for you.
Stage 3: Action Needed (If applicable)
If a clinician needs more information or a video call (AVC), you will receive an email. The timeline here depends on how quickly you can respond.
Stage 4: Pharmacy Preparation
Once approved, the prescription is sent to our pharmacy team to be dispensed.
Stage 5: Dispatch
Your order is packaged and collected by the courier. GLP-1 medications (like Mounjaro® and Wegovy®) are packaged in specialized temperature-controlled materials; non-injectable medications are sent in standard secure packaging.
Stage 6: Delivery (1–3 Working Days)
The courier delivers your tracked package directly to your door. Please note that while we aim for rapid delivery, next-day service is not available for all orders or locations.