If you couldn't find the answer you need in our Help Centre, our Customer Care team is here to support you.
How to contact us
💬 Live chat [fastest]
Get the fastest response by chatting with the team:
Response time: typically within 10 minutes
Chat with our team in real-time
To get started, log in to your account here. Once logged in, you'll see a blue messaging widget on the bottom right of your screen - just click to start chatting with the team.
📩 Email [slower]
Prefer email? You can also contact us by email at hello@medexpress.co.uk
Response time: We aim to reply within 2 working days