HeliosX - Production

Everything you need to know about MedExpress

Getting Started

Receiving treatment from MedExpress is designed to be safe, simple, and fully online. No in-person appointments or existing prescriptions ...

How do I receive treatment from MedExpress?

Every MedExpress prescription is issued by a UK-registered prescriber who is authorised to prescribe medication in the United Kingdom.Thes...

Who prescribes MedExpress medication?

OverviewMedExpress provides prescription treatments through an online clinical assessment. This article explains how prescriptions work at...

Do I need a prescription to order?

MedExpress provides safe, regulated prescription treatments for a range of common, non-emergency conditions through a convenient online se...

What conditions can I get treatment for at MedExpress?

OverviewThis article explains why MedExpress cannot accept existing prescriptions, how previous treatment history is used during the onlin...

Can I use an existing prescription?

MedExpress currently delivers medications exclusively to specific regions within the British Isles. This ensures that every treatment we d...

Where does MedExpress deliver to?

If you couldn't find the answer you need in our Help Centre, our Customer Care team is here to support you. How to contact us💬 Live chat [...

How can I contact MedExpress?

Please Note: Nevolat® is currently part of a limited rollout at MedExpress, so it may only be visible as a treatment option for some custo...

What is Nevolat® (Liraglutide)?

What is Nevolat?Nevolat is a daily injectable GLP-1 medication containing the active ingredient liraglutide, designed to support weight lo...

Nevolat FAQ's

Mounjaro® is a once-weekly injectable medication used to support weight loss and blood sugar control.Mounjaro® contains tirzepatide, which...

What is Mounjaro® and how does Mounjaro® work?

Weight loss injectables are prescription medications designed to support weight management in adults living with overweight or obesity. Th...

What are weight loss injectables?

Maca TabletsSupport your sexual well-being with a natural daily dose of maca root, a traditional remedy believed to boost energy, libido, ...

What supplements are available for Erectile Dysfunction treatments?

About Our Service & Treatments

Managing Payments for GLP-1 subscriptions

Medical Check-ins, Side Effects & Prescriptions

Switching GLP-1 Medication on a Subscription (Mounjaro / Wegovy)

How to Change Your GLP-1 Dose

How to Resume Your GLP-1 Subscription

Can I pause my GLP-1 weight loss subscription?

How to reschedule your GLP-1 weight loss order

How to cancel your GLP-1 weight loss subscription

How your GLP-1 weight loss subscription works

Weight Loss Subscriptions

This guide provides a comprehensive walkthrough for new and returning patients on how to set up an account, place an order, and manage rep...

Step-by-Step Guide: How to Place an Order with MedExpress

Yes. You can download the MedExpress app on both iPhone (iOS) and Android devices to manage your healthcare journey on the go.
The MedExpr...

Does MedExpress have an app?

 If you are unable to log in or want to update your password, you can reset or change your MedExpress account password in a few simple ste...

How do I reset or change my MedExpress account password?

Some MedExpress account details cannot be updated directly in your account. These changes require a secure verification process to ensure ...

How do I update my MedExpress account details?

Creating a MedExpress account allows secure access to online consultations, prescription requests, order tracking, and treatment managemen...

How do I register a MedExpress account?

This guide explains how to log in to your MedExpress account, access your Account Dashboard, and understand what information is available ...

How Do I Log In and Access My MedExpress Account Dashboard?

OverviewUse this information if you:
Have accidentally created more than one MedExpress account
Cannot access your original MedExpress acc...

Can I have more than one MedExpress account?

This article provides instructions on how to cancel the MedExpress account of a deceased member. If a friend or family member has passed a...

How do I cancel a MedExpress account for someone who has passed away?

Creating & Managing Your Account

Two prescription weight loss injectable treatments are available through MedExpress: Mounjaro® and Wegovy®. Both support weight loss and a...

Which weight loss injectable is right for me? Mounjaro® vs Wegovy®

As of July 2025, Wegovy has stronger clinical evidence for supporting heart health. While both medications are primarily used for weight m...

Does Wegovy or Mounjaro offer better heart health benefits?

No. Wegovy® (semaglutide) has not been shown to make hormonal contraception, such as the birth control pill, less effective. Clinical stud...

Does Wegovy affect hormonal contraception?

Wegovy (semaglutide) is not just a tool for weight reduction. Recent clinical evidence has shown that it offers significant protection for...

Does Wegovy offer benefits beyond weight loss?

Yes. Following recent price adjustments for Mounjaro, Wegovy has become a more cost-effective option for many patients pursuing long-term ...

Is Wegovy more cost-effective than Mounjaro?

Wegovy® is a clinically proven weight management treatment that supports significant weight loss when used alongside a reduced-calorie die...

What results can I expect with Wegovy?

Wegovy is a type of medication known as a GLP-1 (glucagon-like peptide-1) receptor agonist. It works by mimicking a hormone that your body...

How does Wegovy work?

Mounjaro® is one of the most effective prescription treatments currently available for weight loss and blood sugar control, based on resul...

How effective is Mounjaro®?

Choosing a Treatment

We know that cost is one of the first things our customers consider when managing their treatment. We want to be as transparent as possibl...

How much does Wegovy cost and what are my options?

We understand that cost is a primary consideration for our customers. We are sharing our current pricing structure to help you plan the ne...

How much does Mounjaro cost and what are my options?

Eli Lilly, the manufacturer of Mounjaro®, has increased the price of all dose strengths in the UK to align with pricing across mainland Eu...

Why has the price of Mounjaro® changed, and what are my options?

General Pricing Overview

Back to Medexpress

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.