Patient Support Organisations

The following organisations provide advice and support to patients in making complaints:

• The Patients Association

• Citizens Advice Bureau

• MIND

• Action against Medical Accidents

The following organisations regulate particular professions and would investigate fitness to practice concerns.

• General Medical Council for complaints about a doctor

• General Pharmaceutical Council for complaints about pharmacists, pharmacy technicians, pharmacies and pharmacy owners.

• Nursing and Midwifery Council for complaints about a nurse

• Professional Standards Authority where your complaint is about another regulated professional or person on an accredited register. See information on other regulators and accredited registers here

The following organisations regulate independent and NHS healthcare providers across the four countries and would investigate an alleged breach of regulation:

• ISCAS and Healthcare Regulators

• Care Quality Commission and Mental Health – England

• Healthcare Inspectorate Wales – Wales

• Healthcare Improvement Scotland – Scotland

• Regulation and Quality Improvement Authority – Northern Ireland