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Information on key policies, safety standards, and compliance requirements to support safe and appropriate use of your treatment.

Policies & Compliance

At MedExpress, we handle your health information with the utmost care. Because all data held in your account is highly sensitive, we adher...

Accessing Your Personal Account Information

What is a Summary Care Record (SCR)A Summary Care Record, known as an SCR, is an electronic record created from a patient’s GP medical rec...

What is a Summary Care Record (SCR)

This article explains how to request account deletion and how to manage your marketing preferences. Please note that due to strict medical...

How to Update Your Marketing Preferences or Request Account Deletion

At MedExpress, your confidentiality is our top priority. We have designed our clinical, billing, and delivery processes to ensure your exp...

Your privacy and data security at MedExpress

MedExpress ensures that all medication is delivered in completely plain and unbranded packaging to maintain patient privacy. There is no m...

What does MedExpress packaging look like?

Whether MedExpress informs your General Practitioner (GP) depends on the specific medication you are requesting. This policy is in place t...

Will MedExpress inform my GP about my treatment?

Privacy Policy

If you wish to cancel an order or request a refund, the available options depend entirely on the current stage of your order. MedExpress f...

How do cancellations and refunds work with MedExpress orders?

The MedExpress return and refund policy explains when medication can be returned, when refunds are available, and the procedures for order...

Understanding the MedExpress Return and Refund Policy

Refund Policy

MedExpress is a fully legal and regulated UK online pharmacy, operating under multiple layers of UK regulatory oversight to ensure high cl...

How can I be sure MedExpress is a legal UK pharmacy?

Yes. All medications provided by MedExpress are 100% genuine and are sourced from the same licensed suppliers and pharmaceutical wholesale...

Are the medications you provide genuine? Are they the same as a high street pharmacy?

Regulatory Information

MedExpress takes all formal complaints seriously and manages each complaint using a structured complaints handling procedure designed to e...

How are formal complaints handled?

Patient Support Organisations The following organisations provide advice and support to patients in making complaints:• The Patients Assoc...

What organisations can support with my complaint?

A copy of the organisation’s Complaints Policy is available on request.The MedExpress complaints process has three stages designed to reso...

What is the complaints process?

MedExpress is committed to resolving concerns, complaints, and compliments fairly, quickly, and transparently.

How do I make a complaint?

Complaints Process

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