Some MedExpress account details cannot be updated directly in your account. These changes require a secure verification process to ensure patient safety and compliance.

This article explains:

• Which MedExpress account details can be updated
• Which changes require secure verification
• How account updates are handled

Use this information if your account details are incorrect or have changed.

MedExpress limits changes to certain account details to ensure:

• Accurate clinical prescribing decisions
• Correct patient identification
• Compliance with UK healthcare and pharmacy regulations

Because of this, some details cannot be edited directly in your account dashboard.

The following details must be updated through a secure process:

• Email address
• Legal name
• Date of birth
• Sex assigned at birth
• Key medical or prescribing information
• Contact details linked to active treatment or prescriptions

Verification ensures the correct patient record is maintained for safe prescribing and delivery.

If you need to update any of the details listed above, please contact our Customer Care team. They’ll securely verify your information and assist with making the necessary changes to your account.

This process helps protect your personal information, maintain accurate medical records, and ensure compliance with healthcare and pharmacy regulations.

• Some account details cannot be changed directly online
• Secure verification is required for safety and compliance
• Updates are completed after review and approval

If you still need help with updating your account details, this can be arranged securely.