Displayed prices for treatments like Wegovy® and Mounjaro® may sometimes differ from the final price shown at checkout. These differences usually relate to discount eligibility, promotional pricing rules, or your specific account status.
Use this guide to:
Understand why your basket price changed.
Check your eligibility for advertised discounts.
Learn how MedExpress applies promotional pricing.
Overview of MedExpress pricing
Displayed prices often show promotional “from” pricing, which may only apply if specific criteria are met. Your final checkout price is calculated based on:
Account Status: Whether you are a new or existing customer.
Discount Eligibility: Active promotions or specific marketing offers.
Applied Credits: Referral credits or price match rules.
If eligibility criteria are not met, the checkout will automatically update to the standard MedExpress price.
Why prices may differ at checkout
New customer discounts
Some homepage prices include a first-order discount. These typically apply only to customers placing their very first successful order. You may see the standard price if:
You have placed an order previously.
A previous order was cancelled but still counted as account activity.
You have already used a first-order promotion.
Promotional or “from” pricing
MedExpress may advertise temporary promotional rates for Wegovy® or Mounjaro®. These lower prices often depend on:
First-time buyer status.
Specific marketing campaign eligibility.
Limited-time promotional windows.
Discount eligibility and "stacking"
MedExpress promotions generally cannot be combined. This means:
Discount codes cannot usually be used together.
Referral credits cannot be combined with other offers.
Price match requests cannot be combined with promotional discounts.
Price changes over time
Treatment prices are not fixed and may change due to:
Manufacturer updates: Changes in the cost from the drug manufacturer.
Supply and Demand: Market availability or changes in supply.
Operational costs: Shifts in logistics or delivery expenses.
Note: The price shown at checkout is always the final, confirmed price for your order at that specific time.
Key Takeaway
MedExpress checkout always reflects the correct eligible price for your specific account. To ensure you receive the best price, check if you meet the criteria for "new customer" offers and ensure your marketing preferences are up to date.