HeliosX - Production

Find information about placing an order, payment methods, billing, and managing your purchases with MedExpress.

Ordering & Payment

Displayed prices for treatments like Wegovy® and Mounjaro® may sometimes differ from the final price shown at checkout. These differences ...

Why is the price at checkout different?

MedExpress treatment pricing is designed to be clear and transparent, so patients understand the total cost before placing an order.Overvi...

Are VAT or additional fees included in MedExpress prices?

OverviewThis article explains:
What is included in the MedExpress treatment price
Which clinical and pharmacy services are covered
Whether...

What is included in the price of MedExpress treatment?

Pricing

At MedExpress, every order is reviewed by a qualified clinician to ensure the requested treatment is safe and medically appropriate for yo...

What happens if my prescription is declined?

Order Changes & Cancellations

When you cancel a MedExpress order, it can impact any discounts, referral codes, or promotional offers applied to that transaction. Below ...

What Happens to Discounts and Referral Codes When an Order is Canceled?

MedExpress does not provide public discount codes that can be shared online. When discounts are available, they are sent directly to eligi...

Looking for discounts? Here’s how to save on your MedExpress order

Blue Light Card members can receive 30% off a first MedExpress order when the Blue Light Card discount is applied at checkout.OverviewThis...

How do I apply my Blue Light Card discount?

Discount Codes

MedExpress offers secure and straightforward payment options when placing an order. This guide explains how MedExpress payments work, when...

Payment methods and checkout guide

If you see more than one entry for MedExpress on your bank statement, it is usually due to a "pending" authorisation rather than an actual...

Why do I see duplicate charges on my bank statement?

Payment declines can happen for several reasons, ranging from simple entry errors to security measures implemented by your bank. Use this ...

Why was my payment declined?

MedExpress may apply different types of credit to your account depending on how the credit was issued. Each type of MedExpress credit has ...

How do the different types of credit work on my MedExpress account?

Payment & Credits

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