If you need to change the dosage or strength of a prescription order placed through MedExpress, it may still be possible in some situations. However, any change to a prescription must be reviewed by a MedExpress clinician to ensure the treatment remains safe and appropriate.

This guide explains when dosage amendments may be possible and how to request a change.

Use this guide to understand:

• When you can request a dosage or strength change after placing a MedExpress order
• How to request a prescription amendment
• What happens after your request is submitted

If you want to amend the dosage or strength of your prescription order, contact the MedExpress support team as soon as possible.

Follow these steps:

Submitting the request quickly increases the chance that the order can still be amended.

Once your request is received:

• The MedExpress clinical team reviews the requested dosage or strength change.
• The clinical team assesses whether the change is safe and appropriate for your treatment.
• Additional information may be requested if further clinical assessment is required.

The review process may take several days, depending on the information needed.

If the change is approved, the amended prescription order will proceed to processing and dispatch.

Please note the following:

• Prescription amendments are only possible before the order is prescribed.
• All dosage changes require clinical approval.
• Some amendments may require additional consultation information.
• Price differences may apply depending on the medication strength.

Once a prescription medication has been prescribed, changes are usually no longer possible due to pharmacy safety regulations.

You may be able to amend the dosage or strength of a MedExpress prescription order if the request is made before the order is dispatched. All changes are reviewed by a MedExpress clinician to ensure safe and appropriate treatment.

If you still need help after reviewing the information above, additional assistance is available.