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MedExpress provides prescription treatments through an online clinical assessment. This article explains how prescriptions work at MedExpress, when a prescription is required, and how the online consultation process leads to a private prescription if treatment is suitable.

Use this article to understand the prescribing process before placing an order with MedExpress.

No. MedExpress does not require an NHS or private prescription from another provider in order to place an order.

All prescriptions for MedExpress treatments are issued as part of the MedExpress clinical assessment process.

How does the MedExpress prescribing process work?

When you place an order with MedExpress, the prescription is handled through an online consultation and clinical review.

Complete the online consultation for your chosen MedExpress treatment

Pay for the medication, including any applicable delivery charges

A UK-registered prescriber reviews your consultation

If approved, a new private prescription is issued and your medication is dispatched

If treatment is not suitable, you are informed and a full refund is issued

1. Complete the online consultation for your chosen MedExpress treatment
2. Pay for the medication, including any applicable delivery charges
3. A UK-registered prescriber reviews your consultation
4. If approved, a new private prescription is issued and your medication is dispatched
5. If treatment is not suitable, you are informed and a full refund is issued

All prescriptions are issued by UK-registered prescribers working within the MedExpress clinical framework.

A prescription is only issued if the prescriber determines that the treatment is safe and appropriate based on the information provided in the online consultation.

Yes. The MedExpress online consultation is free.

You choose to proceed with the prescribed treatment

- You are assessed as eligible, and
- You choose to proceed with the prescribed treatment

If treatment is not suitable, no medication is supplied and payment is refunded.

You do not need an existing prescription to order with MedExpress. A new private prescription is issued by a UK-registered prescriber following a free online consultation, if the treatment is clinically appropriate.

If you still need help after reviewing the information above, additional assistance is available.

OverviewMedExpress provides prescription treatments through an online clinical assessment. This article explains how prescriptions work at...

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Do I need a prescription to order?

Overview

Do I need an existing prescription?

How does the MedExpress prescribing process work?

Who issues the prescription?

Is the consultation free?

Key takeaway