MedExpress prescription orders follow a clinical review and delivery process. Timelines can vary depending on the treatment, clinical approval, and delivery option selected.

This guide explains:

• How MedExpress prescription orders are processed
• When orders are dispatched
• Delivery timeframes and options
• What may cause delays

All prescription orders are reviewed by a clinician before they can be approved.

For most MedExpress treatments:

• Orders placed before 4pm may be dispatched the same day once approved
• Some treatments may require additional safety checks before approval
• If further information is needed, your order will be placed on hold

Because of this, review times can vary depending on your consultation and treatment type.

Once your order is approved:

• It is passed to the pharmacy for dispensing
• Orders approved before 4pm may be dispatched the same day
• Orders approved after 4pm are usually dispatched the next working day

Delivery speed depends on the option selected at checkout:

Royal Mail 1st Class (£2.90)
• Aim: next day
• Typical: 1–3 working days

Royal Mail Special Delivery by 1pm (£5.95)
• Next working day by 1pm

Royal Mail Special Delivery by 9am (£13.95)
• Next working day by 9am

Post Office Collect (£3.95)
• Usually ready the next working day

London same-day delivery (postcode dependent)
• Same-day courier service (Monday–Friday)

Your order may take longer if:

• Additional clinical checks are required
• More information is needed from you
• The order is placed after the daily cut-off time
• There are courier delays or high demand periods

• All MedExpress orders require clinical approval before dispatch
• Orders may be dispatched the same day if approved before 4pm
• Delivery typically takes 1–3 working days depending on the method selected
• Timelines may vary based on clinical checks and delivery factors

If you still need help after reviewing the information above, additional assistance is available.