MedExpress offers secure and straightforward payment options when placing an order. This guide explains how MedExpress payments work, when you are charged, and what to expect during checkout.
Use this guide to understand:
Which payment methods MedExpress accepts
When MedExpress takes payment
How MedExpress charges appear on your bank statement
Important details about the MedExpress checkout process
What payment methods does MedExpress accept?
MedExpress accepts the following payment methods:
Credit and debit cards
You can pay for your MedExpress order using:
Visa
Mastercard
American Express
Maestro
PayPal
MedExpress also accepts PayPal for secure checkout.
Please note: PayPal “Pay in 3” is not currently supported.
Important: MedExpress does not use a basket system
MedExpress does not offer a shopping basket for multiple items.
Each MedExpress treatment must be:
Selected individually
Purchased separately
Completed with its own consultation
This ensures every MedExpress order is reviewed safely by a prescriber before approval.
When is payment taken for a MedExpress order?
MedExpress takes payment at the time you place your order, before clinical review.
After payment:
Your MedExpress consultation is reviewed by a prescriber
The prescriber decides if the treatment is safe and appropriate
If your MedExpress order is approved
Your prescription is issued
Your order is prepared and dispatched
If your MedExpress order is not approved
The treatment is not supplied
A full refund is issued automatically to your original payment method
Is my MedExpress payment secure?
Yes. All MedExpress payments are processed using secure, encrypted payment systems that meet industry security standards.
This ensures your financial and personal information is protected.
How will MedExpress appear on my bank statement?
For privacy and discretion, MedExpress payments appear on your bank or card statement as:
MEXPRESS
Key takeaway
MedExpress accepts major debit/credit cards and PayPal
MedExpress does not support a basket—each order is placed individually
Payment is taken before clinical review
If your treatment is not approved, MedExpress issues a full refund automatically
If you still need help after reviewing the information above, additional assistance is available.