Yes. Many MedExpress orders can be delivered to a local Post Office branch for collection instead of your home address. This offers a flexible pickup option to suit your personal schedule.
Overview
Use this guide to understand:
How Post Office collection works.
The benefits of choosing a pickup location.
Which treatments are not eligible for this service.
Where can MedExpress orders be collected?
You can choose to have eligible orders sent to any of the 10,500+ UK Post Office locations. This is a popular choice for those who may not be home during the day to receive a delivery.
Benefits include:
Convenience: Access to branches across the UK, including many with evening and weekend opening hours.
Flexibility: Collect your treatment at a time that works for you.
Discretion: Your order is held securely at the branch in plain, logo-free packaging.
Note: Because services and identification requirements can vary, we recommend confirming the specific opening hours and ID requirements of your chosen branch before selecting it at checkout.
Are all MedExpress treatments eligible for collection?
No. Certain medications, specifically GLP-1 weight-loss treatments (such as Mounjaro® or Wegovy®), are not eligible for Post Office collection.
Reasoning: GLP-1 medications must be delivered directly to your home or a specified residential address to meet strict clinical handling and safety requirements.
Delivery Partners: These treatments are sent via specialized medical shipping methods through partners like Royal Mail or DPD to ensure they reach you safely and promptly.
How to select Post Office collection
If your treatment is eligible, you will see the Post Office™ Collection option during the checkout process:
Navigate to the Delivery Options section.
Select the option to deliver to a local Post Office™.
Search for and select your preferred branch.
Key Takeaway
While many MedExpress treatments offer the convenience of Post Office pickup, GLP-1 medications must be delivered directly to your door. At checkout, we will only display the delivery methods that are safe and available for your specific medication.