HeliosX - Production

Learn how prescriptions are processed, when your medication will be dispatched, and what to expect from delivery.

Prescription & Delivery

This guide explains what your MedExpress order status means, including “Awaiting Prescription”, “Awaiting Dispatch”, and “Dispatched.”
Use...

Understanding the status of your order

OverviewThis article explains the current order timelines for weight loss injections, including Mounjaro and Wegovy. It outlines how long ...

What Are the Current Weight Loss Injection Order Timelines? (Mounjaro & Wegovy)

Prescription Statuses

MedExpress prescription orders follow a clinical review and delivery process. Timelines can vary depending on the treatment, clinical appr...

What Are the Current Order Timelines for Non-GLP1 Treatments?

Sometimes delivery tracking for a MedExpress order may not update immediately.This usually happens during normal courier processing and do...

Why is my tracking not updating?

After placing an order, you will receive email updates at each stage of the process. Once the MedExpress pharmacy team dispatches your par...

How do I track my MedExpress order?

MedExpress offers several UK delivery options designed to provide flexible speed, cost, and collection choices. All orders are sent in dis...

What are the MedExpress UK delivery options?

Yes. Many MedExpress orders can be delivered to a local Post Office branch for collection instead of your home address. This offers a flex...

Can I collect my order from a place convenient to me?

Dispatch & Tracking

If your MedExpress order is affected by a delivery issue, we will review the situation to determine whether a replacement can be provided....

What is the MedExpress replacement policy for delivery issues?

If a courier cannot deliver your MedExpress parcel, this is recorded as a missed delivery attempt. Couriers will usually attempt redeliver...

What happens if a delivery attempt is missed?

OverviewThis article explains how long replacement orders take to be processed and dispatched, and when you should contact us for an updat...

How Long Do Replacement Orders Take?

At MedExpress, we take extra precautions to ensure your treatment arrives safely. All Mounjaro® and Wegovy® pen boxes are sealed in a prot...

What should I do if my medication box arrives damaged?

Both Mounjaro® and Wegovy® use ultra-fine, single-use needles for treatment. While the injection process is similar, the supply method and...

My GLP-1 medication arrived without injection needles, what should I do?

Short answer: contact Customer Care immediately. Once an order is moving through our system, address changes are extremely time-sensitive ...

Can I change my delivery address after placing an order?

Delivery Issues

GLP-1 weight-loss medications from MedExpress are shipped in insulated packaging with cooling packs designed to keep the medication within...

What should I do if my temperature-sensitive weight loss delivery is delayed?

GLP-1 weight-loss medications from MedExpress are delivered using specific packaging protocols based on the treatment type.
Overview
Use t...

If a MedExpress delivery shows as delivered but the parcel is not visible, this is often due to safe-place delivery or local handling by t...

My order is marked as delivered, but I haven’t received it

We understand how frustrating it is when a delivery doesn’t arrive as expected. At MedExpress, we work closely with our delivery partners ...

What should I do if my order is lost in transit?

Lost or Delayed Orders

Back to Medexpress

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