Sometimes MedExpress requires proof of identity before an order can be processed.
This identity verification step confirms that personal details are correct and ensures medication is supplied safely and legally to the correct person.
Overview
This article explains:
Which identification documents MedExpress accepts
When ID verification is required
How to avoid verification delays, including expired ID
The common reasons ID verification may be rejected
Use this guide to understand MedExpress identity verification requirements.
Accepted forms of ID
MedExpress accepts the following photo identification documents:
Passport – a valid passport from any country
Driver’s License – a full or provisional photocard driving license issued in the UK, Isle of Man, or Channel Islands
National ID card – must clearly show date of birth and expiry date
PASS card – must display the official PASS hologram
If you currently don't have a driver’s license or a passport, a PASS card is an alternative. You can apply online with a passport-sized photo.
Important validity requirement
All identification documents must be valid and currently in date on your first order.
Expired ID cannot be accepted for MedExpress identity verification on your first order.
Providing valid photo ID is required for all orders, including instances where re-verification might seem unnecessary—such as for returning users or repeat orders.
If an expired identification document is submitted:
Identity verification cannot be completed
The order cannot proceed until valid ID is provided
This may cause a delay in clinical review and prescription processing
Providing a clear image of valid, in-date ID helps ensure faster verification and order progression.
Common reasons ID verification is rejected
Identity verification may fail for several reasons:
Expired identification document
Expired ID cannot be accepted.
A valid, in-date document is required before the order can proceed.
Unclear or incomplete image
Verification may fail if the uploaded photo:
Is blurry or out of focus
Has cut-off edges or missing details
Contains glare, shadows, or reflections
Does not clearly show the photo, name, and expiry date
A clear, full image of the entire ID document is required.
Details do not match the MedExpress account
Verification may be rejected if:
The name on the ID differs from the MedExpress account name
The date of birth does not match account information
The ID appears to belong to another person
All personal details must match exactly for successful verification.
Unsupported identification type
Only the following photo ID documents are accepted:
Passport
UK, Isle of Man, or Channel Islands photocard driving licence
National ID card with date of birth and expiry date
PASS card with official PASS hologram
Any other document type cannot be used for MedExpress identity verification.
When MedExpress asks for ID
Most patients are asked to provide proof of identity only once.
After identity verification is successfully completed and matched to the MedExpress account:
ID usually does not need to be resubmitted for future orders
Verification remains linked to the patient’s account details
Additional ID checks may occur if account information changes or if clinical safety checks require reconfirmation.
Key takeaway
MedExpress accepts passports, driving licences, national ID cards, and PASS cards.
All ID must be valid and not expired.
Expired, unclear, mismatched, or unsupported ID can cause verification failure.
Orders cannot proceed until valid identity verification is completed.
Most patients complete ID verification only once.
If you still need help after reviewing the information above, additional assistance is available.