HeliosX - Production

Learn how our medical review process works, eligibility requirements, and what happens after you submit your consultation.

Eligibility & Medical Review

You may be eligible to request a higher (step-up or maintenance) dose of Wegovy® or Mounjaro® if you have previously used the medication t...

Requesting a Higher Dose of GLP-1 Medication

If you are unable to use the online portal or patient dashboard to upload your verification photo, there are several alternative methods a...

How can I submit my verification photo if I cannot use the dashboard?

Switching GLP-1 medications (such as Wegovy® or Mounjaro®) requires specific information so the MedExpress clinical team can review your r...

What information do I need to provide when switching GLP-1 medications?

Some health conditions or clinical circumstances may prevent safe or appropriate use of weight loss injectable treatments such as Mounjaro...

What condition-specific exclusions apply to weight loss injectables

Certain medical conditions and risk factors mean weight loss injectable treatments such as Mounjaro® and Wegovy® must not be prescribed.Ov...

What are the contraindications for weight loss injectables?

Weight loss injectable treatments such as Mounjaro® and Wegovy® are not suitable for everyone. Eligibility is determined by clinical guide...

Who is not eligible for weight loss injectables?

To provide you with the safest possible care, our clinicians may need to view your Summary Care Record (SCR). This is a digital record tha...

Understanding the Summary Care Record (SCR)

OverviewThis article explains whether it is safe to switch between injectable weight loss medications, such as Mounjaro and Wegovy, if you...

Is it safe to switch if I have another condition?

Eligibility for weight loss medication is primarily determined by your Body Mass Index (BMI) and your overall health profile. MedExpress f...

Am I eligible for treatment with Mounjaro or Wegovy?

Using injectable weight loss treatments like Wegovy® or Mounjaro® after bariatric or gastric surgery depends on your individual circumstan...

Can I use injectable weight loss treatments after bariatric surgery?

Medical Eligibility Criteria

A consultation is required to ensure that any requested prescription treatment is safe, appropriate, and clinically suitable before medica...

Why is a consultation required?

This article explains how to update your weight or height for a MedExpress weight loss treatment order. Accurate measurements are required...

How do I update my weight or height on my MedExpress account?

OverviewThis article explains why a consultation may return a “not eligible” result and what steps to take next. If your consultation indi...

Why Does My Consultation Say I Am Not Eligible?

To ensure your order is reviewed quickly and to avoid potential delays or rejections, please ensure any photos or documents you provide me...

Problems uploading photos or documents? Here’s what to try

Completing the Eligibility Form

Every MedExpress order is reviewed by a clinician before it can be approved and dispatched. If your order is on hold, it means we need add...

Why is my MedExpress order on hold?

An Audio Visual Consultation (AVC) is a secure video call with a MedExpress clinician. It is an essential clinical step to ensure that you...

Why do I need a video consultation and how do I book my AVC?

If your order shows “Action Needed,” it means our clinical team requires a little more information before we can proceed. This is a routin...

What does “Action needed” mean on my order?

After you upload your verification photos, the GLP-1 order process moves into clinical review. This stage is an important part of the GLP-...

What happens after I upload my verification photos for my GLP-1 order?

Clinical Review Outcomes

GP (General Practitioner) details cannot be updated directly within a MedExpress account.However, GP information can still be changed or a...

Can I change my GP details?

Yes. Providing GP (General Practitioner) information is mandatory before MedExpress can prescribe weight loss injectable treatment, includ...

Is GP information mandatory for weight loss injectables?

GP Information Requirements

Sometimes MedExpress requires proof of identity before an order can be processed.This identity verification step confirms that personal de...

What ID can I use to verify my order?

ID Verification

OverviewThis article explains why the clinical team may ask for a verified height and weight from your GP surgery, what the document must ...

Why do I need to provide a verified height and weight from my GP surgery?

To complete your medical consultation or verify your weight, you may need to upload photos directly through your browser. If your camera i...

How to Enable Camera Permissions for Photo Uploads

Weight Verification Process

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