MedExpress does not provide public discount codes that can be shared online. When discounts are available, they are sent directly to eligible patients via email or SMS. This guide explains how you can manage your costs through our various schemes.
1. Referral Scheme (Refer a Friend)
The referral scheme allows existing customers to earn account credit by privately referring friends or family.
How it works: Share your unique code privately. If your friend is a new customer and places a qualifying order over £99, they receive £50 off, and you receive £50 in account credit once their order is dispatched.
Rules: Codes must be shared privately (e.g., text, email, direct message). Posting codes publicly on social media is prohibited. Credits expire after 12 months, cannot be transferred for cash, and cannot be added after an order is placed.
For more detailed information, please visit our Referral Scheme Terms and Conditions.
2. Price Match Scheme
We offer a price match scheme if you find an identical product at a lower publicly advertised price from a listed competitor.
Eligibility: You must be an existing customer, the request must be within 7 days of your purchase, and the order value must be £99.99 or higher.
Exclusions: Price matching does not apply if a MedExpress discount/referral code was used, or if the competitor's price relies on promotional offers, vouchers, or bundles.
Process: Contact Customer Care with a screenshot and link. If approved, account credit (up to £40) will be added to your account.
For more detailed information, please visit our Price Match Terms and Conditions.
3. Blue Light Card Discount
Eligible Blue Light Card holders can receive 30% off their first MedExpress order.
Requirements: The name on your Blue Light Card must match your MedExpress account.
Application: Enter your code at checkout. It cannot be combined with other discounts and cannot be added retrospectively.
4. How to Receive and Use Promotional Codes
Promotional codes are sent directly to patients who are subscribed to our marketing communications.
Using Codes: Discount codes must be manually entered in the designated "discount" or "promo" field during checkout. They are only valid if they meet all terms and conditions, such as being unexpired and applicable to the items in your cart.
Expiry Dates: All discount codes have an expiry date, even if it is not explicitly mentioned in the promotional message. We recommend checking the small print at the bottom of the email or SMS and using the code promptly after receiving it.
Updating Preferences: If you are not receiving emails/SMS, please contact Customer Care to verify your subscription status. You can unsubscribe at any time using the link in our messages.
5. Important Rules Regarding Discounts & Credit
Combining Promotions: You cannot combine multiple discount or promotional codes in a single order.
Account Credit: You can combine one discount/promotional code with your available account credit.
Checkout Process: Account credit is automatically deducted at the checkout stage. If you have a discount code, it must be entered at the same time.
Retrospective Application: If a discount code is not entered at the checkout stage and the order is completed, the discount cannot be added retrospectively. All codes must be applied before completing payment.
Key Takeaway
While MedExpress does not offer public discount codes, you can save via our referral scheme, price match requests, Blue Light discounts, and direct marketing emails. Remember to apply all codes and account credit before finalizing your payment, as discounts cannot be added after the order is placed.
If you still need help after reviewing the information above, additional assistance is available from the Customer Care team.