This article covers how to update your payment method and how payment dates work for your GLP-1 subscription.
How to update your payment method
Go to My Subscriptions at medexpress.co.uk/my-subscriptions
Click "Change Payment Method"
Select your GLP-1 Weight Loss Subscription — each GLP-1 subscription has its own payment method
Enter and save your new card details
Your updated payment details will apply to all future orders on that GLP-1 subscription. If you have more than one GLP-1 subscription, you'll need to update payment details separately for each.
How payment dates work
GLP-1 subscription payments are taken 1–3 working days before your scheduled dispatch date. There is no way to set a specific payment date independently — but if you'd like to shift when you're charged, you can reschedule your upcoming order from My Subscriptions. Moving your dispatch date will move your GLP-1 payment date accordingly.
What happens if a GLP-1 payment fails?
We'll automatically retry your GLP-1 payment up to 3 times, with each retry 10 days apart. We recommend updating your card details in My Subscriptions as soon as possible to avoid a delay to your GLP-1 order.
Frequently asked questions
How do I update my payment card?
Go to My Subscriptions at medexpress.co.uk/my-subscriptions
Click "Change Payment Method"
Select your GLP-1 Weight Loss Subscription
Enter and save your new card details
My GLP-1 payment failed — what should I do?
Update your card details via My Subscriptions at medexpress.co.uk/my-subscriptions as soon as possible. Click "Change Payment Method" and enter your new details to avoid a delay to your GLP-1 order.
Can I change my GLP-1 payment date?
Not directly — but you can shift your GLP-1 payment date by rescheduling your upcoming order via My Subscriptions. Moving your dispatch date moves your GLP-1 payment date accordingly.
If you still need help after reviewing the information above, additional assistance is available.