HeliosX - Production

You can request a GLP-1 dose change at any time through My Subscriptions. All GLP-1 dose change requests are reviewed by our prescribing team before being approved.

Go to My Subscriptions at medexpress.co.uk/my-subscriptions

Choose your requested GLP-1 dose — you can request one dose higher than your current dose, or any number of doses lower

Submit your request — no new consultation is required. Your prescriber will review your GLP-1 dose change request using your existing records and may contact you if they need more information

1. Go to My Subscriptions at medexpress.co.uk/my-subscriptions
2. Select "Change Dose"
3. Choose your requested GLP-1 dose — you can request one dose higher than your current dose, or any number of doses lower
4. Submit your request — no new consultation is required. Your prescriber will review your GLP-1 dose change request using your existing records and may contact you if they need more information

___________________________________________________________

When will the GLP-1 dose change take effect?

If your next order has not yet entered processing: the GLP-1 dose change will apply to that order

If your order is already being processed (typically 2–3 working days before dispatch): the new GLP-1 dose will apply to the order after that

If you don't request a change: your GLP-1 subscription will automatically continue at your current dose

- If your next order has not yet entered processing: the GLP-1 dose change will apply to that order
- If your order is already being processed (typically 2–3 working days before dispatch): the new GLP-1 dose will apply to the order after that
- If you don't request a change: your GLP-1 subscription will automatically continue at your current dose

Note: GLP-1 prescriptions cover up to 3 fills at the same dose, with a 3-month expiry.

Yes — you can request one dose up from your current GLP-1 dose via My Subscriptions at medexpress.co.uk/my-subscriptions. Our prescribing team will review the GLP-1 dose change request before the GLP-1 dose change is approved. If you can't find the GLP-1 dose you'd like, contact our customer care team for assistance.

Yes — you can request any number of doses down via My Subscriptions at medexpress.co.uk/my-subscriptions. Your prescribing team will review and confirm your GLP-1 dose change.

Do I need a new consultation to change my GLP-1 dose?

No — you don't need a new consultation to change your GLP-1 dose. Your prescriber will review your GLP-1 dose change request using the information you've previously provided.

What if my prescriber doesn't approve my GLP-1 dose change?

Your prescriber may adjust your requested GLP-1 dose or contact you to discuss. Your prescriber has access to your self-reported health updates and previous consultations when making their decision.

Will I automatically go up in GLP-1 dose each month?

No — your GLP-1 dose stays the same unless you request a GLP-1 dose change via My Subscriptions.

If you still need help after reviewing the information above, additional assistance is available.

How to Change Your GLP-1 Dose

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How to Change Your GLP-1 Dose

How to change your GLP-1 dose

When will the GLP-1 dose change take effect?

Frequently asked questions