This article explains the medical check-in requirements for your GLP-1 subscription, how GLP-1 prescriptions work, and how to report side effects or update your medical information.
Required medical check-ins
Most GLP-1 subscribers need to complete a short medical consultation — called short medical check-in every 3 months. This is a medical safety requirement to make sure your GLP-1 treatment remains appropriate for you. If you miss your Repeats consultation, your GLP-1 subscription will be put on hold until the medical-check-in consultation is completed.
How GLP-1 prescriptions work
Each GLP-1 prescription covers up to 3 fills at the same dose, with a 3-month expiry. You do not need a new consultation to request a GLP-1 dose change between required medical check-ins.
Get help with GLP-1 side effects
You can report GLP-1 side effects through either of the following:
Go to My Subscriptions at medexpress.co.uk/my-subscriptions and click "Report Side Effects"
Visit medexpress.co.uk/consultation/side-effects directly (make sure you're logged in with the account linked to your GLP-1 subscription)
You don't need to wait for your scheduled medical check-in consultation — our clinical team will review your side effect report and follow up with guidance.
How to update your medical history
Go to My Subscriptions at medexpress.co.uk/my-subscriptions
Click "Update medical info"
You can update your medical history at any time. Your prescriber has access to this updated medical information and will use it to keep your GLP-1 treatment safe.
Frequently asked questions
How often do I need to complete a medical check-in?
Every 3 months, you'll be asked to complete a short medical check-in — this is a safety requirement to ensure your GLP-1 treatment is still appropriate for you.
I've had a concerning side effect — what should I do?
Report the side effect immediately via "Report Side Effects"in My Subscriptions at medexpress.co.uk/my-subscriptions. You don't need to wait for your scheduled Repeats consultation.
My health has changed — do I need to tell you?
Yes — please update your medical history via "Update medical info"in My Subscriptions at any time. This helps keep your GLP-1 treatment safe.
What happens if I miss my 3-month medical check-in?
Your GLP-1 subscription will be put on hold until the check-in consultation is completed. Please complete the medical check-in as soon as possible to avoid a gap in your GLP-1 treatment.
If you still need help after reviewing the information above, additional assistance is available.