This article explains how your GLP-1 weight loss subscription works, including monthly deliveries, subscription payments, medical check-ins, dose changes, side effect reporting, and which subscription actions you can complete in My Subscriptions.
Use this article if you want to understand when your GLP-1 medication is delivered, when payment is taken, how to change your dose, or what changes are available for your subscription.
Your monthly deliveries
Each month, you will receive one GLP-1 pen delivered to your address.
You can change your upcoming dispatch date in My Subscriptions as long as you make the change 2-3 working days (excluding weekends and bank holidays) before the next scheduled dispatch date.
Payments
Your subscription payment is taken 1–3 working days before your scheduled dispatch date.
After payment has been taken and the order has been created in the system, no further changes can be made to that order.
Mandatory medical check-ins
To keep your GLP-1 weight loss subscription active, most patients need to complete a short medical check-in every 3 months.
A small number of patients with a lower BMI are asked to complete a medical check-in before every dispatch for medical safety reasons.
If you report a concern or side effect that the system flags for clinical review, your prescription will be placed on hold until a prescriber reviews your case. No orders will be dispatched while your prescription is on hold.
Changing your dose
You can request a dose change at any time through My Subscriptions.
You can request to move one dose step up, or any number of dose steps down.
If you do not request a dose change, you will continue receiving the same dose each month.
Dose changes are reviewed by a prescriber before approval.
Reporting side effects or health changes
You can report side effects or update your medical information at any time through My Subscriptions.
Your prescriber will review the information and contact you if needed.
What can you do? Quick reference
Action | Available? | Details |
Cancel subscription | Yes | You can cancel your subscription at any time via My Subscriptions. |
Cancel an order already in process | No | Cancellation takes effect from the next order onwards. |
Pause subscription | No | Pausing is not available. You should reschedule or cancel instead. |
Reschedule upcoming order | Yes | You can reschedule the next upcoming order to any date between 2 and 8 weeks after your last order dispatch.via My Subscriptions. |
Reschedule a future non-upcoming order | No | Only the next upcoming order can be rescheduled. |
Change dose | Yes | You can request a dose change via My Subscriptions. A prescriber reviews the request before approval. |
Change dose on an in-process order | No | The dose change applies to the following order. |
Switch GLP-1 medication | No | To switch GLP-1 medication, you must cancel your current subscription and start a new subscription. |
Resume a cancelled subscription | Yes | Resuming a cancelled subscription may require a medical check-in if there has been a gap. |
Report side effects or health changes | Yes | You can report side effects or health changes via My Subscriptions. |
If you still need help after reviewing the information above, additional assistance is available