HeliosX - Production

If your MedExpress order is affected by a delivery issue, we will review the situation to determine whether a replacement can be provided....

What is the MedExpress replacement policy for delivery issues?

If a courier cannot deliver your MedExpress parcel, this is recorded as a missed delivery attempt. Couriers will usually attempt redeliver...

What happens if a delivery attempt is missed?

OverviewThis article explains how long replacement orders take to be processed and dispatched, and when you should contact us for an updat...

How Long Do Replacement Orders Take?

At MedExpress, we take extra precautions to ensure your treatment arrives safely. All Mounjaro® and Wegovy® pen boxes are sealed in a prot...

What should I do if my medication box arrives damaged?

Both Mounjaro® and Wegovy® use ultra-fine, single-use needles for treatment. While the injection process is similar, the supply method and...

My GLP-1 medication arrived without injection needles, what should I do?

Short answer: contact Customer Care immediately. Once an order is moving through our system, address changes are extremely time-sensitive ...

Can I change my delivery address after placing an order?

Delivery Issues

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