If a courier cannot deliver your MedExpress parcel, this is recorded as a missed delivery attempt. Couriers will usually attempt redelivery or provide alternative delivery options.
Overview
This guide explains:
What happens after a missed delivery attempt
How it affects delivery timing
What to consider for temperature-sensitive medication
What usually happens next
After a missed delivery attempt, the courier may:
Attempt delivery again on the next working day
Leave a calling card or delivery notification
Hold the parcel at a local depot or collection point
The exact process depends on the courier used.
How missed deliveries affect timing
A missed delivery may:
Delay receipt of your medication
Extend delivery by 1–2 working days
Require you to arrange redelivery or collection
Your parcel will remain tracked within the courier network.
Important information for temperature-sensitive medication
Some medications, including GLP-1 treatments, are sensitive to temperature.
If a delivery is missed:
The parcel may remain in transit for longer than expected
This could increase exposure to higher temperatures
Medication is designed to remain stable within safe limits, but prolonged delays should be avoided
If your delivery has been delayed and you are concerned about the condition of your medication, contact MedExpress for guidance.
Key takeaway
Missed deliveries are usually re-attempted automatically
Redelivery or collection options are provided by the courier
Delays may extend delivery by 1–2 working days
Consider potential temperature exposure if delivery is delayed
If you still need help after reviewing the information above, additional assistance is available.