Overview
This article explains why MedExpress cannot accept existing prescriptions, how previous treatment history is used during the online consultation, and why a new private prescription is required before medication can be supplied.
Use this information to understand how prescribing works when ordering treatment through MedExpress.
Can MedExpress use an NHS or private prescription?
No. MedExpress does not dispense medication based on existing NHS prescriptions or private prescriptions issued by another provider.
All medications supplied by MedExpress must be prescribed specifically through the MedExpress clinical process.
What if I have used the treatment before?
If you have used a medication previously, you can declare your previous treatment use during the MedExpress online consultation.
Providing details of prior treatment:
Helps the MedExpress clinical team understand your treatment history
May support a quicker suitability assessment
Does not replace the need for a new prescription
Previous treatment use is considered as part of the clinical review, but medication cannot be supplied without a new prescription issued through MedExpress.
Why is a new prescription required?
To ensure patient safety, a UK-registered prescriber working with MedExpress must issue a new private prescription before any medication is supplied.
This process ensures that:
Your current health information is reviewed
The treatment remains clinically appropriate
Prescribing meets UK medical and regulatory standards
Is there a consultation fee?
MedExpress offers a free online consultation.
You will only pay for treatment if:
You are assessed as eligible, and
You choose to proceed with the treatment
There is no charge if treatment is not suitable or if you decide not to continue.
Key takeaway
MedExpress cannot dispense medication using an existing NHS or private prescription. All medications require a new private prescription issued by a UK-registered prescriber following a MedExpress online consultation.
If you still need help after reviewing the information above, additional assistance is available.