To ensure your order is reviewed quickly and to avoid potential delays or rejections, please ensure any photos or documents you provide meet our clinical standards.
Photo and Document Standards
Before uploading, please ensure:
Clarity: The photo or document is clear and in focus.
Visibility: All details are visible, including text, numbers, dates, names, and photos.
Originality: The image is not blurry, cropped, edited, filtered, or obscured.
Framing: The photo is not too close or too far; all necessary information must be easy to see.
Note: If details cannot be clearly seen, the upload may be rejected, and our clinical team will request a new one.
Where to Upload Your Files
The link you should use depends on the type of information you are providing:
For Photo ID and Weight Verification (WV):
You can use our quick verification link: https://www.medexpress.co.uk/confirm-details.
Please note: This specific link cannot be used to upload Previous Use Evidence (PUE).
For Photo ID, Weight Verification (WV), and Previous Use Evidence (PUE):
Please log in to your account to upload all types of evidence securely: http://medexpress.co.uk/account-dashboard.
Alternative Submission Method
If you are struggling with the upload links, you can respond directly to any email sent to you by the MedExpress team. Simply attach your photos or documents to your reply, and our team will be able to upload them to your account for you.
Troubleshooting Upload Issues
If your files meet the standards above but won't upload through the links, please try the following steps:
Check the File Type: Uploads must be in JPG or PNG format. Avoid using "Live Photos." If your photo is in a different format, adjust your camera settings and retake the image.
Check the File Size: High-resolution cameras can create files that are too large to upload. Adjusting your camera to "standard" quality can resolve this.
Check Your Connection: Ensure you are on a stable Wi-Fi or mobile data connection.
Change Your Device or Browser: Try uploading from a different phone, tablet, or computer, or switch to a different browser (such as Google Chrome, Safari, or Firefox).
Privacy and Confidentiality
Your medical information and order history are completely confidential. Once placed, your order is handled securely with restricted access. Only our registered pharmacy team and prescribers can access your data. We do not sell your data and only share information where necessary to provide care and delivery, in line with our Privacy Policy.
If you still encounter issues after following these steps, our Customer Care team is available to help you complete your upload.