Overview
MedExpress provides safe, regulated prescription treatments for a range of common, non-emergency conditions through a convenient online service, with every treatment reviewed by a UK-registered prescriber before any medication is issued.
Use this article to:
Find out which conditions MedExpress treats
Understand how the MedExpress online consultation and prescribing process works
Check which conditions MedExpress does not treat
Overview of MedExpress Services
The MedExpress service is designed for non-emergency conditions where an online consultation is safe and appropriate. Using MedExpress allows you to access clinical expertise and prescription medications without an in-person appointment.
Use MedExpress when you need to:
Access prescription treatments for chronic or recurring conditions like hair loss or migraines.
Request weight management medications such as Wegovy or Mounjaro.
Obtain discreet treatments for sexual health or men's health concerns.
Purchase travel-specific medications like anti-malarials.
What conditions does MedExpress treat?
MedExpress currently provides prescription treatments, health guidance, and testing services for the following clinical areas:
Weight Loss: Medicated treatments for obesity, including GLP-1 receptor agonists such as Wegovy and Mounjaro, as well as weight loss supplements.
Sexual Performance: Erectile dysfunction and premature ejaculation.
Sexual Health: Bacterial vaginosis, cystitis, emergency contraception, period delay, and thrush.
STIs: Chlamydia, genital herpes, and genital warts.
Pain Relief: Arthritis, migraine, and numbing cream.
Hair, Skin and Nails: Acne, cold sores, eczema, hair loss, nail infections, rosacea, and vitamins.
Allergies: Hay fever.
Digestive Health: Acid reflux, IBS, and threadworm.
Seasonal Viruses: COVID-19 tests and flu.
Travel Health: Anti-malarials, jet lag, and sleep.
How the MedExpress service works
For every treatment request submitted through MedExpress:
Complete a consultation: You provide your medical history and symptoms via the MedExpress online form.
Clinical review: A UK-registered prescriber reviews your MedExpress consultation.
Follow-up (if required): The prescriber may ask follow-up questions via your account to ensure the requested treatment is safe and suitable for you.
Prescription & Delivery: Once approved, your prescription is dispensed and shipped to your address.
What MedExpress does not treat
MedExpress is not a replacement for emergency services or specialised in-person care. MedExpress does not treat:
Medical emergencies: If you are experiencing an emergency, call 999 or go to your nearest A&E.
Complex conditions: Any condition that requires a physical, in-person examination.
Diagnostic requirements: Conditions that require specialised diagnostic testing or laboratory blood work before a diagnosis can be made.