Overview
MedExpress offers two ways to contact the support team directly: live chat and email. This article explains how to reach MedExpress through each channel and what response times to expect.
Use this article to:
Start a live chat with the MedExpress team for the fastest response
Contact MedExpress by email
Find out expected response times for each contact method
How to contact us
đŹ Live chat [fastest]
Get the fastest response by chatting with the MedExpress team:
Response time: typically within 5 minutes
Chat with the MedExpress team in real-time
To get started, log in to your account here. Once logged in, you'll see a blue messaging widget on the bottom right of your screen â just click it to start chatting with the MedExpress team.
đ© Email [slower]
Prefer email? You can also contact MedExpress by email at hello@medexpress.co.uk.
Response time: MedExpress aims to reply within 12 hours