Overview
If you'd like independent advice or support alongside a complaint you've raised with MedExpress, several external organisations can help — from patient advocacy groups to professional and healthcare system regulators.
Use this article when you want to:
Find an independent organisation that can help you make or progress a complaint
Find the right professional regulator if your complaint is about a specific healthcare professional
Find the right systems regulator if your complaint concerns a breach of healthcare regulation
Which Organisations Provide Patient Support With a Complaint?
The following organisations provide advice and support to patients in making a complaint, including a complaint about MedExpress:
Which Professional Regulators Can Investigate My Complaint?
The following organisations regulate particular healthcare professions and would investigate fitness to practise concerns about an individual professional:
General Medical Council, for complaints about a doctor
General Pharmaceutical Council, for complaints about pharmacists, pharmacy technicians, pharmacies, and pharmacy owners
Nursing and Midwifery Council, for complaints about a nurse
Professional Standards Authority, where your complaint is about another regulated professional or a person on an accredited register — see the Professional Standards Authority's list of other regulators and accredited registers
Which Systems Regulators Can Investigate My Complaint?
The following organisations regulate independent and NHS healthcare providers across the UK's four nations and would investigate an alleged breach of healthcare regulation: