Overview
MedExpress currently delivers medications exclusively to specific regions within the United Kingdom. This ensures that every treatment we dispense is supplied safely, remains within the required temperature range, and fully complies with relevant medical and pharmacy regulations.
Use this article to:
Check which regions MedExpress delivers to
Understand why we are unable to ship internationally
Follow the delivery instructions for refrigerated, temperature-sensitive treatments
UK residency requirement
We can only prescribe to patients residing in the UK and cannot prescribe or ship to patients outside the UK, including the Republic of Ireland (ROI). Patients must provide their genuine UK residential address when ordering and cannot use a UK delivery address if they do not reside there.
Supported delivery locations
We provide fast, discreet delivery to the following regions:
England, Scotland, and Wales - including the Scottish Highlands
Northern Ireland
The Isle of Man
Locations where we do not deliver
Due to logistics, pharmacy licensing, and international import laws, MedExpress cannot ship medications to the following locations:
The Republic of Ireland: We do not deliver to the ROI.
International: This includes the USA, Mainland Europe, and all other countries outside our supported UK and Crown Dependency zones.
Important: Delivery instructions for weight loss injectables
If you are ordering temperature-sensitive treatments (such as Mounjaro® or Wegovy®), please note the following handling requirements:
Direct Delivery Only: Because these medications require specialised cold-chain packaging, they cannot be sent to a Post Office™ for collection. They must be delivered to a physical home or work address.
Accepting Your Parcel: While a signature is not strictly required, we strongly recommend that someone is available to accept the parcel. This ensures the medication is moved to a refrigerator as soon as possible to maintain its effectiveness.
Safe Place and Neighbours: If you are not home, our couriers (Royal Mail or DPD) can leave your parcel in a designated 'safe place' or deliver it to a neighbour. You can usually manage these preferences directly through the courier's tracking app once your order has been dispatched.
Why is delivery restricted?
Our delivery policy is strictly defined by healthcare regulations and logistical safety:
UK-Licensed Medication: Our treatments are approved specifically for supply within the UK and associated territories. Sending these medications overseas often violates local international import laws.
Pharmacy Regulations: As a registered UK pharmacy, we operate under the standards of the General Pharmaceutical Council (GPhC).
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