Use this article to understand how to update your GP (General Practitioner) details on your MedExpress account, how to provide your GP details when placing your first order, and when the MedExpress Customer Care team can update your GP details on your behalf.
GP information can be added or updated in more than one way, depending on whether you're placing your first MedExpress order or updating existing details on your account.
This article explains:
How to update your GP details from your MedExpress account dashboard.
How to provide your GP details when placing your first order.
When the MedExpress Customer Care team can update your GP details for you.
Why GP Details Are Important
Accurate GP information supports:
Safe clinical review and prescribing decisions.
Proper continuity of care between healthcare providers.
Compliance with UK prescribing and regulatory requirements.
Because of this, valid GP details must be recorded before prescription treatment can be supplied, including GLP-1 medications such as Mounjaro® and Wegovy®.
Can I Update My GP Details in My MedExpress Account?
Yes. You can update your GP details directly from your MedExpress account dashboard at any time.
How to Provide Your GP Details on Your First Order
When placing your first MedExpress order, you will be asked to enter your GP details. You can do this in one of two ways:
Postcode search: Enter your GP's postcode, then select your GP practice from the list of matching results.
Manual entry: If your GP practice does not appear using the postcode search, use the manual entry section to enter your GP's full details yourself.
How to Update Your GP Details From Your Account Dashboard
If you need to update your GP details after your first order, you can do this directly from your MedExpress account dashboard, using the same postcode search or manual entry method described above.
Can the MedExpress Team Update My GP Details for Me?
Yes, in certain circumstances. If you experience any issues updating your GP details yourself, our Customer Care team can update your GP details on your behalf.
Important: The MedExpress Customer Care team can only update existing GP details on your account. If your account currently has no GP details recorded (i.e., the GP details field is blank), Customer Care cannot add these on your behalf — in this case, you will need to add your GP details yourself via your account dashboard, using the postcode search or manual entry method described above.
Key Takeaway
GP details can be updated directly from your MedExpress account dashboard.
When placing your first order, you can provide your GP details using postcode search or manual entry.
If you experience issues updating your GP details yourself, Customer Care can update existing GP details on your account, but cannot add GP details to an account where this field is currently blank.
Accurate GP details are required for safe prescribing and continuity of care.
If you still need help after reviewing the information above, additional assistance is available.