Overview
To provide you with the safest possible care, MedExpress clinicians may need to view your Summary Care Record (SCR) — a digital record that gives healthcare professionals essential information from your GP records.
Use this article when you want to:
Understand what the SCR contains and how MedExpress uses it
Understand why MedExpress clinicians need to view your SCR
Understand MedExpress's privacy protocols and when SCR access is mandatory
What Is the Summary Care Record?
The SCR is an electronic record created from your GP medical records. It's designed to give healthcare staff at other organisations, such as MedExpress, access to vital information that helps them treat you safely and effectively.
What Information Does the SCR Include?
Your current medications
Any allergies you have
Previous bad reactions to medicines
Having this information available means MedExpress clinicians can make sure any treatment they prescribe doesn't interact negatively with your existing medications or health conditions.
Why Do MedExpress Clinicians View My SCR?
MedExpress's clinical team uses the SCR to cross-reference the information you provided in your consultation against your official GP record. They specifically look for:
Medical History: to confirm that a medication is appropriate for your specific health profile
Safety Checks: to identify potential drug interactions or contraindications that may not have come up during your consultation
Verification: to make sure the treatment you've requested is consistent with your ongoing care and long-term health goals
How Does MedExpress Protect My Privacy and Confidentiality?
MedExpress takes your data privacy very seriously. Only the prescribing clinician responsible for your order will ever view your SCR.
No other staff members, including MedExpress's Customer Care or operations teams, have access to this record. Access is strictly audited, and your medical data is handled in total confidence, in line with UK healthcare regulations.
Is SCR Access Mandatory for Certain Treatments?
For some treatments — specifically GLP-1 injectable weight loss medications like Mounjaro® and Wegovy® — access to your Summary Care Record is mandatory.
Because these medications have a significant impact on your metabolic health, MedExpress cannot safely prescribe them without verifying your medical history through the SCR. During your consultation, you'll be asked to grant permission for this access. If you don't grant permission, MedExpress will be unable to proceed with your order for these specific treatments.