MedExpress may apply different types of credit to your account depending on how the credit was issued. Each type of MedExpress credit has specific rules around how it is used and whether it expires.
Overview
Use this guide to understand:
• Which types of MedExpress credit expire and which do not
• How MedExpress credit is automatically applied at checkout
• How MedExpress credit appears on your order receipt
• Where to find your MedExpress credit balance
Non-expiring MedExpress credit
Some MedExpress credit does not expire and will remain on your account until it is used.
This includes:
• Goodwill credit – added by a MedExpress agent as part of a resolution
• Cancellation credit – issued when a refund is applied as account credit instead of returning funds to your original payment method
Because this credit relates to your own funds or a service resolution, it does not expire.
Promotional and referral credit
Other types of MedExpress credit are issued as part of promotions or reward schemes and are intended for use within a set period.
This includes:
• Referral credit – earned when you refer a new MedExpress customer
• Price match credit – issued when a price match request is approved
These types of credit expire 12 months from the date they are issued.
Important: Referral credit is different from a referral code. New customers must enter a valid referral code during checkout to receive their discount. Referral codes are not automatically applied and cannot be added after an order has been placed.
How MedExpress credit is applied at checkout
MedExpress credit is applied automatically when you place an order.
• You cannot choose to remove or delay using your credit
• The system will automatically apply any available credit to your order total
• If multiple credits are available, the system applies the credit with the earliest expiry date first
This ensures you receive the maximum value from your available MedExpress credit.
How MedExpress credit appears on your receipt
MedExpress credit is applied directly to your order total at checkout.
• Credit does not appear as a separate line item on your receipt
• The credit is deducted from the total payable amount before payment is taken
• Your receipt will show the final amount paid after credit has been applied
Finding your MedExpress credit balance
You can check your MedExpress credit balance at any time in your account:
- Log in to your MedExpress account
- Go to Your Account dashboard
- Select the “Refer and Earn” section (or equivalent credit section)
- View your available credit balance (for example, £50 credit)
Key takeaway
MedExpress credit is automatically applied at checkout, with expiring credit used first.
Some credit types do not expire, while referral and promotional credits expire after 12 months.
Credit is deducted from your order total and is not shown as a separate line on your receipt.
If you still need help after reviewing the information above, additional assistance is available.