This article explains how to update your weight or height for a MedExpress weight loss treatment order. Accurate measurements are required to assess eligibility and ensure your order is reviewed correctly.
Updating your weight or height
The main way to update your weight or height is during your next order.
When you place a new order:
• Select “Reorder treatment” in your account
• Complete the eligibility questionnaire
• Enter your current and accurate weight and height when prompted
• Review your answers before submitting
Your updated measurements will be used to assess your eligibility and review your order.
If you need to correct details after placing an order
If you have already placed an order and need to update your weight or height:
• Contact the MedExpress support team
• Provide your correct measurements
Your updated information will be recorded so your order can be reviewed accurately.
Important information
• You cannot edit previous consultation answers directly in your account
• Eligibility is based on your consultation and clinical review
• Incorrect measurements may affect eligibility or delay your order
Key takeaway
• Update your weight or height during your next order
• Enter accurate measurements during the consultation
• Contact the team if you need to correct details after ordering
If you still need help after reviewing the information above, additional assistance is available.