Displayed prices for treatments such as Wegovy® and Mounjaro® may sometimes differ from the final price shown at checkout. This usually relates to discount eligibility, promotional rules, or your account status.
Overview
Use this guide to understand:
• Why your basket price may change at checkout
• How MedExpress promotional pricing works
• Which discounts may affect your final price
• Why some offers are not available on every order
Why prices may differ at checkout
New customer discounts
Some advertised prices are only available to new customers placing their first eligible order.
You may see the standard price instead if:
• You have previously placed an order with MedExpress
• You have already used a first-order promotion
• Your account does not meet the promotion criteria
Promotional or “from” pricing
Some prices shown on the website are promotional “from” prices.
These offers may depend on:
• First-order eligibility
• Specific marketing campaigns
• Limited-time promotional periods
The final eligible price is always shown at checkout before payment is completed.
Discount and offer restrictions
Most MedExpress promotions cannot be combined.
This means:
• Discount codes usually cannot be used together
• Referral offers cannot usually be combined with other promotions
• Price match requests may not apply alongside promotional pricing
Price changes over time
Medication prices may change due to:
• Manufacturer pricing updates
• Changes in supply and demand
• Operational or delivery costs
The checkout price is always the final confirmed price for your order at the time of purchase.
Marketing offers and promotional emails
Some MedExpress offers are only sent directly to eligible patients by email or SMS.
To receive promotional communications, you must be subscribed to MedExpress marketing communications.
You can unsubscribe from marketing communications at any time using the unsubscribe link included in marketing messages.
Key takeaway
The final checkout price reflects the correct eligible price for your MedExpress account and order at that time.
If you still need help after reviewing the information above, additional assistance is available.