Overview
After you upload your verification photos for your GLP-1 order, MedExpress moves your order into clinical review to confirm that treatment with Wegovy® or Mounjaro® is safe and appropriate for you, based on your medical history, current medications, and Summary Care Record (SCR).
Use this article when you want to:
Understand what happens during the GLP-1 clinical review process
Find out why MedExpress may request additional information
Understand why a GLP-1 prescription may not be approved
Check typical GLP-1 review and delivery timelines
Step 1: How Are My Verification Photos Screened?
Your photo ID and weight verification photos are checked first.
When your verification photos meet the required standards, your MedExpress GLP-1 order moves forward in the clinical review process.
Only GLP-1 orders that pass this screening stage continue to clinician review.
Step 2: What Happens During Clinical Review?
Once screening is complete, a qualified MedExpress clinician reviews your order as part of the GLP-1 prescribing process. During review of Wegovy® or Mounjaro®, the clinician will:
Confirm the GLP-1 medication requested
Review your current medications
Consider your medical history and health conditions
Check your Summary Care Record (SCR) for safety concerns
This careful clinical review process ensures your GLP-1 treatment is safe and appropriate before a prescription is issued.
Step 3: Why Might MedExpress Request Additional Information?
Sometimes MedExpress's clinical team needs more details before completing the GLP-1 review process. Extra information may be needed to:
Clarify medical history or medication details
Check something identified in your Summary Care Record
Ensure prescribing is safe and responsible
If additional information is required, your GLP-1 order will remain on hold until the review process is complete.
Why Might a GLP-1 Prescription Not Be Approved?
Not every GLP-1 request can be safely prescribed. A prescription for Wegovy® or Mounjaro® may not be approved if:
Eligibility criteria are not met
Your medical history or medications make treatment unsafe
BMI or verification evidence does not support prescribing
Important information is missing or cannot be confirmed
Treatment would not be clinically appropriate
These decisions are made to protect patient safety.
How Long Does the GLP-1 Review Process Take?
Typical timelines for MedExpress GLP-1 orders are:
Clinical review and dispatch: Once your prescription is approved, we aim to dispatch your treatment the same day if it is approved before 6pm
Delivery: usually 1–2 working days after dispatch
The review process may take longer if additional information is needed.
What Happens Next?
If your GLP-1 treatment is approved, your order moves to dispatch. If the treatment is not suitable, MedExpress will share the outcome by email along with further information.