Overview
This article explains how to place your next reorder for Wegovy® or Mounjaro®, from logging into your MedExpress account through to what happens after your order is submitted. Every Wegovy® or Mounjaro® reorder is sent for clinical review before it's approved and dispatched.
Use this article when you want to:
Reorder your current Wegovy® or Mounjaro® dose, or move up to your next step-up dose
Understand the full reorder process, from logging in to checkout
Find out what happens to your order after you submit it
Confirm what happens if MedExpress's clinical team needs more information from you
How to Reorder Your Next Wegovy® or Mounjaro® Dose
Follow these steps to place your next Wegovy® or Mounjaro® order:
Go to the MedExpress website.
Click "Account and orders" (top right of the homepage).
Log in to your account. Once logged in, you'll land on your Account Dashboard — this is where your Wegovy® or Mounjaro® treatment history and reorder options are displayed.
Select "Reorder Treatment" to begin the reorder process for your Wegovy® or Mounjaro® order.
Complete the eligibility form in full, providing accurate and up-to-date information about your current weight, medical history, and any changes to your health. Review all your answers carefully before submitting — submitting the eligibility form is required for every Wegovy® or Mounjaro® reorder.
Select your dose: choose your current Wegovy® or Mounjaro® dose, or a higher step-up dose if the option is available. Dose options are based on your eligibility and treatment history, and your selected dose remains subject to clinical approval.
Complete checkout: confirm your details and submit your Wegovy® or Mounjaro® order.
What Happens After You Place Your Wegovy® or Mounjaro® Order?
Once your Wegovy® or Mounjaro® order is successfully placed:
Your order is sent to MedExpress's clinical team for review.
The clinical team assesses your updated eligibility information.
Your order will only be approved and dispatched once clinical review is completed.
If additional information is required, the clinical team will contact you by email.
Important Notes
You must complete a new eligibility form for every Wegovy® or Mounjaro® reorder.
Orders cannot be dispatched until clinical review of your Wegovy® or Mounjaro® order is complete.
You will receive email updates regarding your order status.
Always ensure your medical and weight information is accurate before submitting your Wegovy® or Mounjaro® reorder.