At MedExpress, we have streamlined the process for continuing your GLP-1 weight loss treatment. Please note that we do not process repeat prescriptions in the traditional sense. Instead, you must place a new order for each course of treatment. This allows our clinical team to assess your progress and safety before each supply.
This guide explains:
How to place a new order as a new patient or returning patient.
Eligibility for higher (step-up) doses.
What checks are required before clinical approval.
What to expect after submitting your request.
How to Place Your Order
New Patients
If you are new to MedExpress, follow the standard ordering process.
Start your order: Begin a new order for your GLP-1 treatment on our website.
Complete your consultation: Fill in the full online medical questionnaire.
Provide Previous Use Evidence (PUE): Submit evidence of your recent GLP-1 use (within the last six months), such as a pharmacy label, prescription, or invoice showing the medication name, dose, and date.
Clinical review: Once submitted, your order will be reviewed to ensure safe prescribing.
Returning Patients
If you are an existing MedExpress customer, you can reorder more quickly.
Log in: Access your MedExpress account.
Continue your treatment: Select the orange Continue your treatment button from your dashboard. Alternatively, go to Account and orders, where the same button is available.
Complete the streamlined consultation: You'll be asked to complete a shorter eligibility questionnaire, as we already hold your treatment history. In most cases, you won't need to provide Previous Use Evidence again.
Select your dose: Choose your current dose or a higher (step-up) dose if the option is available.
Submit your order: Your request will be sent for clinical review.
Eligibility for Step-Up Doses
Requesting a Higher Dose
If you feel ready to increase your dose, you can select this option during your consultation, provided it is available in your account.
If the option is not displayed, our system has determined that you are not currently eligible for a dose increase based on your clinical history, weight progress, or safety information. In this case, please continue with your current dose.
Our prescribers will review your treatment history, response to your current dose, reported side effects, and overall medical information before approving any dose increase.
What Happens After You Submit?
Clinical review: A prescriber reviews your order to confirm suitability and the appropriate dose.
Further information: If required, our clinical team will contact you through your account or by email.
Order processing: Once approved, your order is prepared for dispatch.
Tracking: You'll receive an email with your tracking details once your order has been shipped.
Please note that missing or unclear information may delay your order. Providing accurate information promptly helps avoid delays to your treatment.
Key Takeaway
Every GLP-1 order requires a new consultation and clinical review. New patients must complete a full consultation and provide Previous Use Evidence, while returning patients can use the Continue your treatment button in their account to complete a shorter reorder process.
If a higher (step-up) dose is not available to select, our system has determined that you are not currently eligible for a dose increase.
If you still need help after reviewing the information above, additional assistance is available.