At MedExpress, returning patients can reorder their GLP-1 weight loss treatment through their account using the Reorder treatment button. Each reorder requires a new consultation and clinical review, allowing our clinical team to assess your progress and confirm that continued treatment and your selected dose remain safe and suitable.
This guide explains:
How new patients can place their first order and returning patients can reorder treatment.
Eligibility for higher (step-up) doses.
What checks are required before clinical approval.
What to expect after submitting your request.
How to Place Your Order
New Patients
If you are new to MedExpress, follow the standard ordering process.
Start your order: Begin a new order for your GLP-1 treatment on our website.
Complete your consultation: Fill in the full online medical questionnaire.
Provide Previous Use Evidence (PUE): Submit evidence of your recent GLP-1 use (within the last six months), such as a pharmacy label, prescription, or invoice showing the medication name, dose, and date.
Clinical review: Once submitted, your order will be reviewed to ensure safe prescribing.
Returning Patients
If you are an existing MedExpress customer, you can reorder more quickly.
Log in: Access your MedExpress account.
Reorder your treatment: Select the Reorder treatment button from your dashboard. Alternatively, go to Account and orders, where the same option is available.
Complete the streamlined consultation: You'll be asked to complete a shorter eligibility questionnaire, as we already hold your treatment history. In most cases, you won't need to provide Previous Use Evidence again.
Select your dose: Choose your current dose or a higher (step-up) dose if the option is available.
Submit your order: Your request will be sent for clinical review.
Eligibility for Step-Up Doses
Requesting a Higher Dose
If you feel ready to increase your dose, you can select this option during your consultation, provided it is available in your account.
If the option is not displayed, our system has determined that you are not currently eligible for a dose increase based on your clinical history, weight progress, or safety information. In this case, please continue with your current dose.
Our prescribers will review your treatment history, response to your current dose, reported side effects, and overall medical information before approving any dose increase.
What Happens After You Submit?
Clinical review: A prescriber reviews your order to confirm suitability and the appropriate dose.
Further information: If required, our clinical team will contact you through your account or by email.
Order processing: Once approved, your order is prepared for dispatch.
Tracking: You'll receive an email with your tracking details once your order has been shipped.
Please note that missing or unclear information may delay your order. Providing accurate information promptly helps avoid delays to your treatment.
Key Takeaway
Every GLP-1 order requires a new consultation and clinical review. New patients must complete a full consultation and provide Previous Use Evidence, while returning patients can use the Reorder treatment button in their account to complete a shorter reorder process.
If a higher (step-up) dose is not available to select, our system has determined that you are not currently eligible for a dose increase.
If you still need help after reviewing the information above, additional assistance is available.