Overview
Use this article to understand how to reorder your GLP-1 weight loss treatment (such as Mounjaro®, Wegovy®, or Foundayo®) from MedExpress, whether you're a new or returning patient, and what to expect after you submit your order.
Use this article when you want to:
Place your first order or reorder your GLP-1 weight loss treatment
Understand eligibility for a higher (step-up) dose
Find out what checks are required before clinical approval
Know what to expect after submitting your request
How to Place Your Order
At MedExpress, returning patients can reorder their GLP-1 weight loss treatment through their account using the "Reorder this treatment" button. Each reorder requires a new consultation and clinical review, allowing MedExpress's clinical team to assess your progress and confirm that continued treatment and your selected dose remain safe and suitable.
New Patients
If you are new to MedExpress, follow the standard ordering process:
Start your order: Begin a new order for your GLP-1 treatment (such as Mounjaro®, Wegovy®, or Foundayo®) on the MedExpress website.
Complete your consultation: Fill in the full online medical questionnaire.
Clinical review: Once submitted, your order will be reviewed to ensure safe prescribing.
Returning Patients
If you are an existing MedExpress customer, you can reorder more quickly:
Log in: Access your MedExpress account.
Reorder your treatment: Select the "Reorder this treatment" button next to the relevant order in Your Account > Order History, or go to "Account and orders," where the same option is available.
Complete the streamlined consultation: You'll be asked to complete a shorter eligibility questionnaire, as MedExpress already holds your treatment history.
Select your dose: Choose your current dose or a higher (step-up) dose if the option is available.
Submit your order: Your request will be sent for clinical review.
Eligibility for Step-Up Doses
Requesting a Higher Dose
If you feel ready to increase your dose, you can select this option during your consultation, provided it is available in your account.
If the option is not displayed, MedExpress's system has determined that you are not currently eligible for a dose increase based on your clinical history, weight progress, or safety information. In this case, please continue with your current dose.
MedExpress's prescribers will review your treatment history, response to your current dose, reported side effects, and overall medical information before approving any dose increase.
What Happens After You Submit?
Clinical review: A prescriber reviews your order to confirm suitability and the appropriate dose.
Further information: If required, MedExpress's clinical team will contact you through your account or by email.
Order processing: Once approved, your order is prepared for dispatch.
Tracking: You'll receive an email with your tracking details once your order has been shipped.
Please note that missing or unclear information may delay your order. Providing accurate information promptly helps avoid delays to your treatment.