Overview
MedExpress handles your health information with the utmost care. Because all data held in your MedExpress account is highly sensitive, MedExpress adheres to strict privacy and data protection standards. This article explains what personal account information MedExpress can share with you, what it cannot share, and how to securely request it.
Use this article when you want to:
Understand what personal and health information MedExpress can share with you
Find out what information MedExpress cannot share, and why
Learn how to request a copy of your personal account information
What Information Can MedExpress Share With Me?
As the account holder, you have the right to access the personal information MedExpress holds about you. You can request details such as:
Consultation history: information you provided in your past MedExpress health questionnaires.
Personal measurements: your starting weight, or previously recorded height and weight.
Uploaded documents: confirmation of documents MedExpress has on file for you, such as your original Weight Verification (WV) photos or identification (ID).
Order history: details of your previous prescriptions and order status.
What Information Can't MedExpress Share With Me?
To protect clinical integrity and comply with privacy laws, there are specific items MedExpress cannot share:
Internal clinical notes: private notes made by MedExpress's prescribers or pharmacy team during the clinical review process.
Third-party data: any information that identifies other individuals.
Specific prescriber identity: while MedExpress provides professional clinical oversight, it does not disclose the private contact details of individual staff members beyond their registered professional status.
NHS records: MedExpress's Customer Care team does not have access to your personal NHS records (such as your Summary Care Record). These NHS records are strictly accessible only to the specific clinical team member responsible for reviewing your prescription.
How Do I Request My Personal Information From MedExpress?
Because your MedExpress account contains sensitive medical records, this information can only be provided by a verified MedExpress team member, following a secure, manual review — it cannot be provided through automated systems.
You can request your personal account information at any time by contacting MedExpress's Customer Care team.
How Does MedExpress Protect My Privacy?
Your medical information is handled with restricted access: only MedExpress's registered pharmacy team and prescribers can view your health history.
MedExpress does not sell your data, and only shares information where necessary to provide your care and delivery, in accordance with its Privacy Policy.