Overview
This article explains the medical check-in requirements for your GLP-1 subscription, how GLP-1 prescription fills work between check-ins, and how to report side effects or update your medical history.
Use this article to:
Understand the medical check-in requirements for your GLP-1 subscription
Learn how GLP-1 prescription fills work between medical check-ins
Report GLP-1 side effects or update your medical history
Required medical check-ins for your GLP-1 subscription
Most GLP-1 subscribers need to complete a short medical check-in — also known as a Repeats consultation — every 3 months. This medical check-in is a safety requirement to make sure your GLP-1 treatment remains appropriate for you.
If you miss your scheduled GLP-1 medical check-in, your GLP-1 subscription will be put on hold until the medical check-in consultation is completed.
How GLP-1 prescription fills work
Each GLP-1 prescription covers up to 3 fills at the same dose, with a 3-month expiry. You do not need a new consultation to request a GLP-1 dose change between required medical check-ins.
How to report GLP-1 side effects
You can report side effects for your GLP-1 subscription in either of the following ways:
Option 1: Report from Your account
Go to the MedExpress website
Click "Account and orders" (top right of the homepage)
Log in to your account
On the "Your account" page, click the arrow next to "Get help with side effects"
Option 2: Use the direct link
Visit medexpress.co.uk/consultation/side-effects directly. Make sure you're logged in with the account linked to your GLP-1 subscription.
You don't need to wait for your scheduled GLP-1 medical check-in to report a side effect. Your side effect report will be reviewed, and we'll contact you if any follow-up is needed.
How to update your medical history
Go to the MedExpress website
Click "Account and orders" (top right of the homepage)
Log in to your account
On the "Your account" page, click "My subscriptions"
Scroll down to the "Has anything changed with your health?" section
Click the arrow next to "Medical details changed?"
You can update your medical history at any time. Your prescriber has access to this updated medical information and will use it to keep your GLP-1 treatment safe.
Need Further Support?
If you still need help after reviewing the information above, additional assistance is available.
