Overview
This article explains how your GLP-1 weight loss subscription works, including monthly deliveries, subscription payments, medical check-ins, dose changes, side effect reporting, and which subscription actions you can complete in My Subscriptions.
Use this article to:
Understand when your GLP-1 medication is delivered and when payment is taken
Learn about medical check-ins, dose changes, and reporting side effects on your GLP-1 subscription
See a quick reference of which subscription changes are available
Your monthly GLP-1 deliveries
Each month, you'll receive one GLP-1 pen delivered to your address.
You can change your upcoming dispatch date in My Subscriptions, as long as you make the change 2–3 working days (excluding weekends and bank holidays) before your next scheduled dispatch date.
You can change your upcoming dispatch date in My Subscriptions though this link:
or
Go to the MedExpress website
Click "Account and orders" (top right of the homepage)
Log in to your account
On the "Your account" page, click "My subscriptions"
Find your GLP-1 Weight Loss Subscription and update your upcoming dispatch date
GLP-1 subscription payments
Your GLP-1 subscription payment is taken 1–3 working days before your scheduled dispatch date.
Once payment has been taken and your order has been created in the system, no further changes can be made to that order.
Mandatory medical check-ins for your GLP-1 subscription
To keep your GLP-1 weight loss subscription active, most patients need to complete a short medical check-in every 3 months.
A small number of patients with a lower BMI are asked to complete a medical check-in before every dispatch, for medical safety reasons.
If you report a concern or side effect that the system flags for clinical review, your prescription will be placed on hold until a prescriber reviews your case. No orders will be dispatched while your GLP-1 prescription is on hold.
Changing your GLP-1 dose
You can request a GLP-1 dose change at any time via My Subscriptions. You can request to move one dose step up, or any number of dose steps down.
If you don't request a dose change, you'll continue receiving the same dose each month.
Dose changes are reviewed by a prescriber before approval.
Reporting side effects or health changes
You can report side effects or update your medical information at any time via My Subscriptions. Your prescriber will review the information and contact you if needed.
Quick reference: what can you do with your GLP-1 subscription?
Cancel subscription — Yes. You can cancel your GLP-1 subscription at any time via My Subscriptions.
Cancel an order already in process — No. Cancellation takes effect from the next order onwards; an order already in process cannot be cancelled.
Pause subscription — No. Pausing isn't available — reschedule your upcoming order or cancel your subscription instead.
Reschedule your upcoming order — Yes. You can reschedule your next upcoming order to any date between 2 and 8 weeks after your last order's dispatch date, via My Subscriptions.
Reschedule a future (non-upcoming) order — No. Only your next upcoming order can be rescheduled.
Change your GLP-1 dose — Yes. You can request a dose change via My Subscriptions. A prescriber reviews the request before approval.
Change dose on an order already in process — No. A dose change applies to the order after the one already in process.
Switch GLP-1 medication — No. To switch GLP-1 medication, you need to cancel your current subscription and start a new one.
Resume a cancelled subscription — Yes. Resuming a cancelled GLP-1 subscription may require a medical check-in if there's been a gap in treatment.
Report side effects or health changes — Yes. You can report side effects or health changes via My Subscriptions.
Need Further Support?
If you still need help after reviewing the information above, additional assistance is available.