Overview
This article explains how to request a GLP-1 dose change on your subscription, when the new dose takes effect, and what happens if your prescriber doesn't approve the requested change.
Use this article to:
Request a GLP-1 dose increase or decrease on your subscription
Understand when a GLP-1 dose change takes effect
Find out what happens if your prescriber doesn't approve a dose change request
How to change your GLP-1 dose
You can request a GLP-1 dose change at any time through My Subscriptions. All GLP-1 dose change requests are reviewed by our prescribing team before being approved.
Go to the MedExpress website
Click "Account and orders" (top right of the homepage)
Log in to your account
On the "Your account" page, click "My subscriptions"
Select "Change Dose"
Choose your requested GLP-1 dose — you can request one dose higher than your current dose, or any number of doses lower
Submit your request
No new consultation is required to change your GLP-1 dose. Your prescriber will review your GLP-1 dose change request using your existing records and may contact you if they need more information.
When will my GLP-1 dose change take effect?
If your next order has not yet entered processing, the GLP-1 dose change will apply to that order
If your order is already being processed (typically 2–3 working days before dispatch), the new GLP-1 dose will apply to the order after that
If you don't request a change, your GLP-1 subscription will automatically continue at your current dose
What if my prescriber doesn't approve my GLP-1 dose change?
Your prescriber may adjust your requested GLP-1 dose or contact you to discuss it further. Your prescriber has access to your self-reported health updates and previous consultations when making this decision.
How GLP-1 prescription fills work at your new dose
Each GLP-1 prescription covers up to 3 fills at the same dose, with a 3-month expiry.
Need Further Support?
If you still need help after reviewing the information above, additional assistance is available.