Overview

This article explains how long replacement orders take to be processed and dispatched, and when you should contact us for an update.

Replacement orders may be issued for various reasons. If you are waiting for a replacement, this guide outlines expected timeframes and what to do next.

Replacement Order Processing Time

Once a replacement has been approved:

• Replacement orders typically undergo a series of stages:
  • 1–2 working days for prescription approval,
  • Followed by 2–3 working days for dispatch preparation and shipping.

This timeframe covers:

• Internal review

• Approval confirmation

• Preparation and dispatch

Can a Replacement Take Longer Than 5 Working Days?

In some cases, yes.

The timeframe may be extended depending on:

• The complexity of the issue

• The specific circumstances surrounding the replacement

• Any additional verification required

More complex cases may take slightly longer to resolve.

When Should I Contact Support?

If It Has Been Less Than 5 Working Days

If it has been fewer than 5 working days since your replacement was approved:

• Please bear with us.

• Your replacement is likely still being processed and prepared for dispatch.

No action is required during this time.

If It Has Been 5 Working Days or More

If you have waited 5 working days or longer since your replacement was confirmed:

• Please contact Customer Support.

• We will be happy to provide an update on the status of your replacement.

Thank You for Your Patience

We understand that waiting for a replacement can be frustrating. We appreciate your patience while we process and dispatch replacement orders as quickly as possible.

If you still need help after reviewing the information above, additional assistance is available