If your MedExpress order is amended to a lower dose, any price difference is handled according to MedExpress refund and credit policies.
Overview
This article explains:
- What happens to the price difference when your MedExpress order is reduced
- Whether the difference is refunded or added as account credit
- How to request your preferred refund option
What happens to the price difference?
When your MedExpress order is changed to a lower dose, the price difference is usually handled in one of the following ways:
Refund to original payment method (default)
- The price difference is typically refunded back to your original payment method
- This is the standard approach unless another option is agreed upon
Account credit (if preferred)
- You may request that the price difference be added as MedExpress account credit
- This credit can be used toward a future order
How to request your preferred option
If your order has been amended and you have a preference for how the price difference is handled:
- Contact the MedExpress Customer Support team
- Confirm your order details
- Request either:
- Refund to original payment method, or
- Account credit
The team will confirm the available option and process your request.
Important information
- Refunds are typically processed within standard timeframes (depending on your bank)
- Account credit is applied directly to your MedExpress account
- Credit will be used automatically at checkout if selected
Key takeaway
If your MedExpress order is reduced to a lower dose, the price difference is usually refunded to your original payment method, unless you request it as account credit.
If you still need help after reviewing the information above, additional assistance is available.