At MedExpress, we handle your health information with the utmost care. Because all data held in your account is highly sensitive, we adhere to strict privacy and data protection standards. This guide explains what information can be provided to you and how to securely request it.
What Information Can Be Shared?
As the account holder, you have the right to access the personal information we hold about you. You can request details such as:
Consultation History: Information provided in your past health questionnaires.
Personal Measurements: Your starting weight or previously recorded height and weight.
Uploaded Documents: Confirmation of documents we have on file, such as your original Weight Verification (WV) photos or Identification (ID).
Order History: Details regarding previous prescriptions and order status.
What Information Cannot Be Shared?
To protect clinical integrity and adhere to privacy laws, there are specific items we cannot share:
Internal Clinical Notes: Private notes made by our prescribers or pharmacy team during the clinical review process.
Third-Party Data: Any information that identifies other individuals.
Specific Prescriber Identity: While we provide professional oversight, we do not disclose the private contact details of individual staff members beyond their registered professional status.
NHS Records: Our Customer Care team does not have access to your personal NHS records (such as your Summary Care Record). These are strictly accessible only to the specific clinical team member responsible for reviewing your prescription.
How to Request Your Information
Because your account contains sensitive medical records, this information must be provided by a verified MedExpress team member. We cannot provide this data through automated systems; it requires a secure, manual review.
You may request your information at any time by contacting our customer care team.
Our Privacy Commitment
Your medical information is handled with restricted access. Only our registered pharmacy team and prescribers can view your health history. We do not sell your data, and we only share information where necessary to provide care and delivery, in accordance with our Privacy Policy.