MedExpress currently delivers medications exclusively to specific regions within the British Isles. This ensures that every treatment we dispense is supplied safely, remains within the required temperature range, and fully complies with relevant medical and pharmacy regulations.
Use this guide to understand:
Supported delivery regions including the Channel Islands.
Why we are unable to ship to the Scottish Highlands or internationally.
Important instructions for handling refrigerated deliveries.
Supported delivery locations
We provide fast, discreet delivery to the following regions:
England, Scotland, and Wales: Delivery is available to most addresses, excluding the Scottish Highlands.
Northern Ireland: Fully supported for all treatments.
The Channel Islands: We provide delivery to Jersey and Guernsey.
The Isle of Man: Supported, though delivery times may vary compared to the mainland.
Locations where we do not deliver
Due to logistics, pharmacy licensing, and international import laws, MedExpress cannot ship medications to the following locations:
The Scottish Highlands: We are currently unable to fulfill orders to addresses within the Scottish Highlands.
The Republic of Ireland: We do not deliver to the ROI.
International: This includes the USA, Mainland Europe, and all other countries outside our supported UK and Crown Dependency zones.
Important: Delivery instructions for weight loss injectables
If you are ordering temperature-sensitive treatments (such as Mounjaro®, Wegovy®, or Nevolat®), please note the following handling requirements:
Direct Delivery Only: Because these medications require specialized cold-chain packaging, they cannot be sent to a Post Office™ for collection. They must be delivered to a physical home or work address.
Accepting Your Parcel: While a signature is not strictly required, we strongly recommend that someone is available to accept the parcel. This ensures the medication is moved to a refrigerator as soon as possible to maintain its effectiveness.
Safe Place and Neighbours: If you are not home, our couriers (Royal Mail or DPD) can leave your parcel in a designated 'safe place' or deliver it to a neighbour. You can usually manage these preferences directly through the courier's tracking app once your order has been dispatched.
Why is delivery restricted?
Our delivery policy is strictly defined by healthcare regulations and logistical safety:
UK-Licensed Medication: Our treatments are approved specifically for supply within the UK and associated territories. Sending these medications overseas often violates local international import laws.
Pharmacy Regulations: As a registered UK pharmacy, we operate under the standards of the General Pharmaceutical Council (GPhC).
Key Takeaway
MedExpress delivers to most of the UK, the Channel Islands, and the Isle of Man, but excludes the Scottish Highlands and international locations. For refrigerated injectables, ensure you have a plan to get the parcel into a fridge quickly, whether that involves a neighbour or a secure safe place.